Spectrum

Mary is receiving these five stars. Spectrum was fine service when we had them, but returning our equipment was awesome because of Mary. THANK YOU.
Apr 1st, 2024

Came to the store at 6pm and it was closed. Hours on the door and online state open until 8pm. The reason I was stopping in was that our phone bill randomly increases in price. Ridiculous company and store to do business with.
Mar 19th, 2024

Have had spectrum Internet for 2 years. Price was randomly increased several times but that's not the biggest issue even. I was paying $30, then $55, then $70, this month I was charged $100. I called to talk about this (after searching for 10 minutes for a customer service number). I talked to EIGHT (8) people in total, FOUR (4) of the calls got dropped (from a literal phone company, literally half of the calls to them got dropped), every single person tried to pitch me multiple times to upgrade my account to get the $70 price which I HAD BEEN PAYING FOR MONTHS!! They kept trying to claim it was the ACP discount, I had received that previously but I am aware that it lapsed and my price still continued to increase despite not making any changes to my account. Spent a full two hours on the phone and complained to two supervisors (first supervisor's call dropped, of course) and only then was I allowed to give them "only" $70. Clearly their strategy is to frustrate their customers so much until they give up on trying to fight back against their business practices. If there was a decent alternative ISP in this town I would give them my business over terrible spectrum.
Jan 31st, 2024

Jan 27th, 2024

The only thing slower than their internet is the rate at which I slowly time traveled back into the past only to get home with my new "faster" router that I had to exchange in the store where I stood for close to a half an hour while the courteous employees patiently explained the many complexities that phone chargers are equipped with and how they could not provide one for this older man who grew more frustrated by the minute while I slowly began to grow mold. I finally made my decent back home where I now experience frequent internet outages.
Jan 26th, 2024