BoxDrop Klamath Falls, OR

I am heartbroken and out $1500 and no one will contact me or tell me a delivery date. We put $1500 down on a new bed and adjustable frame on 4/27/23. We dealt with Wes, and he was great. Some personal stuff came up and we understood completely, but now? I communicated over text with Wes and he seemed to be getting things in order. Then, radio silent. I went to the store last week and another gentleman (Steven, I believe) was there, but had VERY bizarre behavior and was a bit erratic and agitated. He told me he would contact me, and hasnt. I have texted twice since then and radio silence again. We (my husband and I) went to the store to talk to someone personally today (5/30/23) and the place is THRASHED. Marker all over the windows with weird symbols and the store itself has been tossed and thrashed. Papers all over. Furniture flipped over. I am now out $1500 and no one is returning my calls. I highly recommend looking at other options for your purchases at this point. Do NOT pay anything until you get your product in hand. I am disappointed, angry, and frustrated with this entire debacle. I just hope I dont have to go to small claims court to get my money back
May 25th, 2023

Absolutely terrible customer service. Talked to the person on messenger to set up a time & showed up sat there for almost 20 minutes no one showed up. Tried calling went to voicemail. They even messaged us this morning to confirm the appointment. When the last time we went there we were told to leave because we didn't have an appointment. Never going there again and don't suggest it to anyone.
May 23rd, 2023

Excellent prices
May 5th, 2023

Great deals, great customer service and great experience!
May 1st, 2023

Had the greatest experience they made sure we walked out with what we went to look for came home with what we went to look for thank you so much really appreciated all your help.!
Apr 24th, 2023