Tobin Richard MD

Place was good, but I was kicked out of the patient portal two days after my appointment, and I needed a note for work and I didnt get it until right before work because I was told I was going to get a call telling me when my note was ready and never got a call until I had to actually go in and talk to them.
Sep 17th, 2023

Very friendly. They know you don't feel good so are helpful with your needs.
Jul 10th, 2023

Excellent facility. Clean, organized. Professional staff and friendly staff.
Jun 29th, 2023

My appointment was at 8:30 am. After waiting until 9:10 with nobody at all checking in with me, I left. At my first appointment ever with HOPE, I waited over an hour for a different doctor at the Salem office. No more waiting there because I dont plan to return.
Jun 24th, 2023

Dr. Tobin is caring and never acts too rushed to respond to questions and concerns. Excellent physician. Other members of his team have repeatedly failed to respond or follow through with important issues regarding my care. PA Bell too busy to talk to me 1 day post-op total shoulder replacement (on a Friday going into a weekend!), failed to call me back despite my being told he would call me back when I developed allergic reaction from taking prescribed pain med. During my 2 week post-op checkup I attempted to discuss pain med allergies with Bell. He showed -0- empathy and responded: The good news is you will only be getting better from here on! Back office assistant failed to send Dr. Tobins order for my ultrasound to Salem Radiology. If you ever call Hope Orthopedics main phone to try to make an appointment or get message to provider, in my experience I am typically on hold over 20 minutes (not exaggerating) and after the 3rd attempted call trying to get through, I called the back office line which rings directly into the doctors assistants, bypassing reception. I discussed these concerns with Dr Tobin. He apologized for his employees, but that doesnt help patients deal with such a poor level of patient care and unprofessional actions.
Aug 6th, 2023