DirectLine-IT

We had a GREAT experience working with DirectLine-IT. Matt was an absolute pleasure- he's not only incredibly knowledgeable but also highly responsive to any questions or concerns we had. Matt's expertise ensured a smooth transition and addressed our IT needs with respects to switching over our phone system. We would recommend Matt and DirectLine-IT to any small business seeking reliable IT services.
Mar 2nd, 2024

Matt helped us set up our network at our business. He was very responsive and affordable compared to the other companies I called
Aug 13th, 2023

Matt is honest, knowledgeable and goes above and beyond for his clients and community!
Dec 10th, 2021

Aug 29th, 2021

My relationship with Matt started out great. As he has expanded, and as my needs have changed, he seemed more focused on keeping me on a managed services contract than addressing the needs of my business and the projects he committed to undertake. Rather than amicably parting ways, I feel that he took spiteful approach by removing equipment and leaving me in a worse position that where I had started. My initial concern was that I already had a system I could manage on my own and that I did not want to be in a position where I was dependent on and IT person for my business to function. I feel that after he gained my trust, he did exactly what he ensured me he wouldn't do. I changed my email and storage systems so it would be easier for him to manage, and I spent a lot of money on equipment that he later "traded" me for in time, although he did not provide any accounting of his time. At the end of the day, I spent thousands of dollars on his services and equipment and am in no better a position than I was before he came on board. In fact, because of the need to transfer licensing and access, I am in a worse position. He had me paying for more licenses that we had staff to use them, and did not provide links so I could make the transfer. In addition, he hired some kind of business coach to get pushy and further inflame the situation. He promised to be reliable and trustworthy. My experience was that he made errors, especially on setup and cancellation of accounts, which were needlessly expensive. If I had a larger business, I would definitely go with Radcomp.
Jun 30th, 2021