Dick's Hillsboro Honda Service

I dropped my car off to have the rear passenger door repaired. It could not be opened from the inside, It needed a new acuator. $500 plus dollars later my vehicle is given back to me. A few days go by and my daughter can't get out of the rear passenger door. I don't always have my daughter so I hadn't checked it. a couple of weeks go by and I check the child safety lock and begin to try different tactics, still won't open from the inside. So, I make an appt to take it back in. I wait two hours in the waiting room, no word. Finally I go out front to speak with the representative who received the car when I dropped it off. He says that it needs something else that will cost $300 or so dollars. QUESTION- did the mechanics who worked on this door actually try it from the inside? I highly doubt it. They gave it back to me after the original appt and said "it's good to go". Honestly, at the end of the day I have a bigger issue with the representative saying to me "I think you would have come in earlier if it wasn't working" Are you flipping kidding me? That's your customer service. Literally insinuating that i'm lying! I have spent several thousands of dollars over the years at this shop. SO disappointing. At least I got a $500 plus new battery for my key faub...
Mar 3rd, 2024

Jan 31st, 2024

Dec 25th, 2023

I went in for a 105k mile check up and they quoted me a $5k bill. One of the charges was $431 to replace a SINGLE tire that they claimed has a NON REPAIRABLE NAIL. I took it to Discount Tires and they said there was a valve that was barely loose and they tightened it for no charge. This place is a scam and has horrible service. Take your car somewhere else!!
Dec 20th, 2023

I have been taking my cars for service here for years. Frequently would even pay for their overpriced services ($119 for air filters? Really?) just for the sake of convenience. However you got too greedy this last time. An almost $3000 suggested repair bill including a brake job, alignment and the ever questionable carb cleaning service. This time I went for second opinions from a highly reputable tire place and garage. Hillsboro Honda lied about the thickness of my brake pads and the need for an alignment and as usual way overcharged for those services as well as the others I had done elsewhere that were needed (transmission flush, brake fluid change) as well as for air filters and the unnecessary upsells they always add. According to Hillsboro Honda my rear brakes were at 3mm, they were actually at 5mm and no brake job needed. The alignment was well within manufacturer specs and was not needed. I have been a Hillsboro Honda customer for almost a decade. Two vehicles thousands of dollars later (not to mention the cars I would have bought because Im Honda loyal) I have decided, because of Hillsboro Hondas greed and dishonesty, to never give them another dime of my business. Change your own air filters for a fraction of the cost (its super easy), always get a second opinion and never get your service done at Hillsboro Honda. Service: Oil change
Nov 7th, 2023