Town Center Foot Clinic

I set an appointment for 1030 and I has taken almost an hour before anyone gets to me. This has happened every time I have came to this clinic. If you know it will take a while to get to a patient just set your times later dont have people just keep your seat warm for and hour. When all that is needed is a simple check and documentation from the doctor.
Sep 17th, 2022

Towne Center Foot and Ankle is amazing. Each and every member of the team went above and beyond their duty concerning my foot care. I strongly recommend Dr. Trent Lott. He is the first podiatrist to answer my questions. He is extremely educated and informed about current treatments. He is kind and listens. He and his team gave me personalized care tailored to meet my needs. This is extremely rare today in the medical world. I highly recommend Dr. Lott and the Towne Center team for any foot care concerns.
Aug 27th, 2022

I have been trying to get help for my feet for 16 years to no avail. I have had all of my issues addressed, diagnosed and we are in the process of the treatment I need. I would recommend this place to anyone who has foot issues.
Jul 11th, 2022

Jul 7th, 2022

My visit to Town Center Foot Clinic (TCFC) was, unfortunately, the most unpleasant Dr's visit I have ever experienced. I showed up for my "consultation" on time with all my necessary documents filled out and ready to go. I was escorted to my room by someone who did not introduce himself and was extremely unwelcoming. I had no idea who he was but followed his instruction to have a seat on the table and remove my shoes and socks and then walked out of the room. So after 28 minutes, the Podiatrist (Dr. Lott) finally appeared, which was unfortunate as I should have walked out so could have avoided writing this review and paying for this terrible experience. Dr. Lott examined my feet and explained 2 options I had for surgery. My expectation for this initial visit was to learn what my options were for surgery and what it is going to cost me as this procedure is not covered by my insurance. The entire "consultation" took about 10 minutes (minus my almost 30 minute wait). So to give you the reason for my 1 star rating for TCFC it is as follows. No. 1, from the start I did not feel like anyone, from the front desk to the Podiatrist, was interested in welcoming a possible new client or for me as a patient in pain. No. 2, the individual that escorted me to my room who asked me to sit down and remove my shoes and socks... didn't even notice (or care) that I was wearing neither (reference reason No. 1). No. 3, I didn't get the information I made the consultation appointment for in the first place. One would think that if a clinic specializes and advertises in a particular specialty, that they would know (within range) what that procedure would cost. Evidently, they had no clue. No. 4, and this should be No. 1, I received a bill ($160) for this waist of time experience basically the next day... even before I received the full information I was hoping to acquire. Now, I don't mind paying for someone's time and service, however, I don't feel the time nor the service was rendered. I felt compelled to express my frustration to Dr. Lott thinking he would have some sort of concern but was handed over to "the boss" Dr. Jones who, unfortunately, expressed zero concern, zero compassion and zero professionalism. He was extremely rude in his response to my displeasure. Like I mentioned before, I don't mind paying for someone's time and service, but I don't feel I received either and Dr. Jones' only concern was to be paid. He also wanted me to mention in my negative review (as I told him I would certainly do) that I should say that by doing so "I pressured him in to providing a free service" (which was 10 minutes of nothing) . In all my customer service experience, from professional to everyday service, this has been my most disappointing and frustrating. In my opinion, if a business wants your business a consultation such as this should be of no charge or at a rate comparable to the service they provide. So ultimately I was billed $160 (minus a $7 discount) for my waisted valuable time and disappointment. So PLEASE, PLEASE if you are a new patient, that is paying out of pocket or even has insurance... PLEASE, seek a professional foot clinic that wants your business by offering a free consultation, and especially, who values your time with professionalism, compassion and respect. I hope you learn by my mistake.
Jun 13th, 2022