Firestone Complete Auto Care

Excellent service, fast , swift and professional. The service manager Mr. Amjad was very respectful, helpful and friendly.
Apr 3rd, 2024

Quick same day service. Friendly staff that doesn't try and push up sales. Just gives information.
Apr 2nd, 2024

On the Courtesy Check they did, they put down that the windshield was cracked. I don't see any cracks in the windshield. I was told that the reason for the 'Service Engine Soon' light being on was because the Catalytic Converter was bad and needed to be replaced, along with a couple of the Oxygen Sensors. One of the 2 Sensors they quoted me to replace was NOT the right Sensor for my vehicle. I wasn't given a PRICE for the Converter (just a price for the labor--was told they needed to find out the price of the Converter). That was 9 days ago, and still haven't received a call from them giving me a price for the Converter(which probably would have been for the WRONG Converter---my vehicle has 3 Converters).
Mar 25th, 2024

I not only WOULD recommend, but I have on several occasions. I use this location for all of my tire needs and the service has always been great. This visit was no exception, maybe even best yet. The staff was professional, friendly, welcoming, helpful and got my service done quickly and with care.
Mar 13th, 2024

I recently had a flat tire. I was scheduled to be 100 miles away in two hours. I walked into this store and asked if they had time to patch a tire. They said yes no problem. I gave them the keys to my truck and told them I would be back in 15 minutes. I get back to the Firestone store just under 20 minutes later, they have my truck inside and what they call a technician is fooling around under the hood of my truck instead of working on the tire. I told the manager at the counter that I didn't want anything done under the hood. He proceeded to tell me that Firestone technicians were getting their hands cut off because they weren't working under the hood of the cars instead of doing tires. Then they pull my truck out and give me my keys because it was going to take a couple of hours. I left with my flat tire. Unfortunately one of them dropped their phone in my truck. A couple hours later they are blowing up my phone asking me to drive back to Gresham. Unfortunately I had previous obligations. Long story short they asked me to wait for them in the Dallas. When I gave them the phone back I was told next time I needed a tire fixed that I should do it myself. Now considering the fact that the people at this particular location I wouldn't let repair a tire on a bicycle I will be doing my tires myself. It really is sad that a person can't get the service they ask for any more. My family has been loyal to Firestone for over five generations. I just don't think we will be able to continue. I would think that Firestone would have more competent people running it's store's. I have looked at several posts about this store and would think that Firestone should maybe do something before they loose any more customers.
Mar 11th, 2024