Motel 6 Gresham, OR - Portland

There is something very strange about the way the people who manage this place conduct themselves with customers. It's way past the point of normal.....somewhere in the Twilight Zone. Read all the 1/5 comments....they all center on one them..."customer service". Earlier this evening, I too had a mind-boggling encounter with the office clerk. I asked if the outside window registration was temporary. She said the lobby was being "renovated". I suspiciously asked how long it had been under renovation - six months? She ignored me. When it came to signing on the electronic pad, I asked "What am I signing?" Her temper (I swear I'm not exagerating) started flaring up, "Just sign it!" When I hesitated and reiterated what I was signing, she immediately told me that she was canceling my reservation, and that I'd have to call the online service to request a refund. It was so weird that I thought this was some kind of act....but it wasn't. Anyway, I wasn't in a position to have to book another hotel, so I took a chance and took the room. The room was actually clean, I have no complaints about that. However, when I went to use the shower, there was no hot water. I let it run for quite a while, and the water only became tepid - slightly warmer than cold. So, I called the front desk, "Where's the hot water?" Same lady replied, "If you turned it all the way to 'hot' and it's still doesn't get hot, there's nothing I can do for you." Think about that. You pay nearly $100 for a room with no hot water. I said, "If it doesn't get hot, I am leaving and want my money back." She shot back, "You already used the room, and you're not getting your money back." Then "click", she hung up. The good thing is that I did let the water run longer and eventually the water started getting hot. But, consider what kind of people you're dealing with here. Also, notice on each 1/5 rating that the owner always states that they're "sorry" and that they're "....working on improving.." Yet, here they are one...two....three years later and they keep the same rude clerks greeting the customers.
Apr 10th, 2024

Jesus from this location is rude, sassy, had an attitude as if he didnt want to do his job. He lied and said he didnt have any rooms to my husband. When I went to check in with the reservation all of a sudden they had a room. And he said he wasnt going to argue with me to go somewhere else because I questioned why he told my husband he didnt have any rooms. I told him he is refusing service because I asked why he said that because I wanted to know if he in fact did have a room. Dont waste your time! I should have went with all the other reviews.
Mar 31st, 2024

Mar 28th, 2024

Jesus was amazing! Such great customer service. Definitely recommend.
Mar 18th, 2024

Mar 16th, 2024