Bonaventure of Gresham

My sister was diagnosed with terminal breast cancer with only weeks to live and I was frantically looking for the best possible place for her to receive hospice care. My sister had been moved to a residential care facility, but after just a few hours she requested to be moved somewhere else -she wasnt happy there. My sisters Care Coordinator, Minnie Webb who was referred to me by Legacy Hospital, jumped into action and called Jen Ruljancich, Bonaventures Executive Director on a Saturday morning to see if my sister could be moved to their facility. Jen and Minnie brought me on to a 3-way call and we reviewed my sisters extensive and complex care needs. Its important to note that I live in California and I was very ill with a severe case of what most likely was RSV or Covid, so Minnie was my boots on the ground, working in lockstep with me to coordinate my sisters care. On the call with Jen and Minnie (and the hospice nurse), we talked through my sisters care needs and what steps needed to be taken to move her to the Bonaventure. I was immediately comforted as Jen reassured me she and her staff at the Bonaventure had the skill and resources to provide the around the clock complex level of care my sister needed. Jen and the hospice nurse talked through my sisters care needs so I could hear how the Bonaventure would meet them. My sister was moved to the Bonaventure the next morning on Sunday, and they had a suite decorated with furniture and a hospital bed ready to receive her. Minnie took care of all the important details like bedding, jammies, etc. Wonderful and caring angels were in our midst and they handled everything, for which I am eternally grateful. I cannot express how grateful I am to Jen and her staff for making my sisters end of life so comfortable, calm, loving, and lovely. During the last days of my sisters life she told me several times how grateful she was to be cared for by the Bonaventure staff, and how she felt safe and cared about by her caregivers. My experience with Jen and all of her staff was amazing. I felt very supported and cared about because Jen and her staff understood all I wanted was for my sister to have the very best of care at the end of her life. My sister passed away at the Bonaventure and I am comforted to know she received the very best care possible until she passed. Thank you. Lynne Muro.
Mar 15th, 2024

When first started working at bonaventure i was bullied on first day at work and was bullied ever since. Plus I was treated with the out most disrespect from the residents. So i decided to quit. I also had someone in a higher position threaten to put there hands on me
Mar 7th, 2024

My sister and her husband live in "assisted living". I find I have to make multiple calls to management and still get zero response. For instance my brother in law was showing symptoms of covid and they did not initiate testing him. I had to call and ask why they hadn't done it. Then I was told they didn't have any test kits. By law they HAVE to have the kits. Ironically my brother in law called me about a half hour after my call and they tested him...he was positive but they didn't test my sister until I requested it. I would not recommend this establishment.
Mar 4th, 2024

Nov 28th, 2023

It is with frustration toward Bonaventure Corporate and their lack of respect for the Memory Care residents that I write this review. When we placed Mom with you 9 months ago, her best interest and well being was your promise and goal but there have been worrisome issues right from the start. Our first problem was Mom's room had closet doors that continuously fell off the rail. We had noted the problem when we viewed the room prior to signing papers and were promised it would be fixed. As time progressed, we had gotten to the point that we daily had to rehang the doors. Complained repeatedly, maintenance rehung the doors, but by the next day, one or both were off the track. 5 months passed before the rail was finally replaced! Secondly the coffee maker in the kitchen alcove broke. To get coffee for the residents, an aide needed to go to the kitchen to get a pot. Well, a pot holds 8-10 cups - so someone needed to go almost hourly. One supervisor said that Corporate felt it was a 'hazard' to the residents. That took 3 months to get a new coffee maker! Lunch is almost a waste of time (this is the only meal service I see on a daily basis). The soup is usually good and hot, but then the 'main' plate is usually cold and difficult for residents to eat, as they are not allowed knives to cut clumps of meat, or have the strength to cut with a fork, or teeth to chew! Any bread used is ice cold & and served dry. The menu, I was told, is developed by the Corporate Dietician to be healthy. Too bad it is not geared for Memory Care Residents, but instead is for the '5 Star' quality for the Independent or Assisted Living Dining rooms. Over half of the food in Memory Care is thrown away. It is served cold (may be temp when the food cart leaves the kitchen in a cart, but by the time it is brought to Memory Care, it has cooled down. Desert is not sent at least once a week, or a dry donut from a Franz box of 12, served on a napkin. (The boxed donuts are usually served as an afternoon snack.) The glass bowls, plates, coffee cups, silverware, dessert plates or small bowls frequently are not available. Coffee creamer is also not stocked in the area. A family member or aide needs to leave the Memory Care area, go to the Assisted Living dining area & 'steal' from the basket by their coffee service. Was told by someone in management, that 'if they didn't break the dishes, there wouldn't be a problem'. Residents are sometimes given coffee or hot cocoa in plastic cups with a straw! Having been in food service - there is a better system available!!! The idea that the aides should know what time the food cart comes & have their residents ready to eat is not as easy as it sounds - last week included 2 residents being sent to the hospital by ambulance, a violent outburst by one resident who pounded on the table of other residents, illness of a housekeeping staff member, and an incontinent resident who needed help - unfortunately during lunch. Today was another disheartening edict by Corporate. Was told Buddy, a service dog here in the Gresham facility was not allowed to visit any longer. Buddy brought so much comfort to the residents - he knew his boundaries and did not go into rooms, but if a resident was crying in the hallway or common area (which happens a lot in Memory Care), he would lay his head on their lap. This directive is another blow to comfort & happiness! This is a difficult time, as once placed in Memory Care, residents feel abandoned. All they have known has been taken away from them, they feel/fear they have been 'shelved' until they die. The aides are wonderful, and do their best, but it is evident that they are not supported by Corporate. Memory Care is difficult for the residents, family, & for the aides too. Many residents deal with depression, Sundowners, and outbursts of anger on a daily basis, if not hourly. Not all are Memory issues, but need care beyond the limit that Assisted Living protocol provided & are moved into Memory Care for 24/7 nursing care.
Nov 11th, 2023