Diamond Home Improvement

Southern Oregons Project Central ~ Klamath Falls & Grants Pass.
Mar 10th, 2024

I gave them a two star, because I do like shopping there. However, they have a horrible website that is useless to check to see if they have what I need available. Diamond looses so much business to the Home Depot because of this. Try a test if you don't believe me, google Diamond and select the Grants Pass store. It sends you to Klamath automatically, then you need to change the store. On the Diamond search bar, type in 2x10x8, a common lumber size. What you see doesn't make any sense, and typically just says not available. Try typing that in at the Home depot, and it tells me all the different choices available and how many are in stock. If I only need a box of nails, Diamond is great, but if I need 100 2x10x8 DF boards, I like to compare prices and without driving to different stores. Try it yourself Diamond Management, see what your customers see. I am only wasting time posting this because I truly believe in shopping locally, and would use Diamond over Home Depot every time if they could come up with a useable website to check prices and availability. I think the website was written with very limited product descriptions that only an employee would know the terminology needed to actually find the product. Home Depot understands that consumers may not know the exact terminology, so they just show you everything close to what you are searching for. Makes life really easy. Additionally, the employees lack the knowledge when you do call to check on availability to figure out their own system, due to the reasons stated above. You can't just ask "do you have 4x8x11/32 OSB?" They have no clue what you are talking about, and they cannot just type that in and see results, because your system does not have it listed that way. So they transfer you to different departments until you finally find someone who knows what that is, and they go outside and look to see how many are in stock. Invest in a consumer user friendly website that helps instead of hindering your customers, the payback will be well worth the investment. Your employees will also benefit by being able to answer customer questions without the unique identifiers needed to actually find common commodities.
Mar 5th, 2024

Great store if they have what you need. Worst website ever, impossible to check stock and availability. Other bad reviews for the same reason but the owner does not reply to those?? Soooo much lost potential due to an ancient website.
Mar 3rd, 2024

Feb 10th, 2024

They have a very good selection of of building materials, paint, tools , power tools, landscaping tools and their bulk bens have the best selection that Ive ever seen.
Dec 12th, 2023