Lithia Chrysler Jeep Dodge Ram of Grants Pass Parts Center

Sharyl Gillespie _{on Google}

Dec 12th, 2023

This place is awful. Went in with a miss in the engine, and was told that I had overheated the engine and blown the motor. They would need to order a new long block for it. But, they were back ordered and it would probably not be fixed for at least 6 months. The impression I was given was to trade it in on a new van. It is only 6 years old. I drove it away from the dealership ad to a different mechanic, and found out that all I needed was to replace 3 coil packs and give it a tune up. Total cost was $1100. Dealership wanted $27,000 to replace the engine, or $45,000 for a new van. Go figure. Almost a year later, the van is still going strong. Please do not take your auto business to this dealership.

Peter B. _{on Yelp}

Apr 4th, 2022

I got Ram 3500 Cummins engine, so my story with this guys was terrible. I had transmission felt at 50099 miles I took my truck to the Lithia Chrysler at Grants Pass OR. My truck was still under the warranty so they replaced it for free, first it took too long and once was ready I took it home but after driving it for awhile at 52582 miles I felt like the transmission shifter was loose and even the engine is off I was able to shift to neutral, rear or any position. I went back to the dealer and explained the issue to the service stuff there they did inspection and updates and charged me 170 dollars and said it was all good now.  I took off and at 52591 miles I discovered that the problem was not fixed and is still there. I went to the dealer again and explained them the issue is still there, they wanted to charge me again for inspection 170 dollars, and over 400 dollars to fix it, I told them that this issue occurred after they replaced the transmission, but they confronted me that it was nothing to do with the job they did. After that I complained  and wanted to talk to the service manager Shane Roberts he aggressively said they will not pay for the issue, and will not take care of it. I was very disappointed and told him that this is unacceptable, and I will look for help with the corporate office, he send me out and said that he is not worried at whole with it. In addition to this I told him I have a little boy at home, my son and the situation could get very dangerous if he gets to pull accidentally the shifter down to neutral. But this seemed that was nothing that they would care about. They send me out and said that I am welcome to contact the corporate office, I can't believe that after paying $60,000 for a truck and buying extended warranty for another $4,000 I will need to go to such a hostile attitude. The whole situation is so unpleasant, and I am so disappointed form the service department at Lithia Chrysler at Grants Pass,OR.

Charity H. _{on Yelp}

May 9th, 2021

This is regarding Lithia Grants Pass and our 2018 Ram 1500 at the time of this review about 45,000 miles we have had it since new and bought it from this store.Just don't buy anything here and for the love of God do not have them asses anything or repair anything here. ALL the negative reviews believe them.We have had problems with the passenger side seat belt for a while but did not take the time to take it in and have it looked at we thought we were reaching the end of our warranty so my husband made an appointment to have it looked at along with a leak coming from somewhere on the back window.It took 3 weeks for my husband to even get someone on the phone to make the appointment, he was sent to voicemail and a return call never happened. It took the receptionist going in to the service department and talking to someone to even get the appointment.They charged us $155 to tell us there is something sticky in the buckle and suggested spraying some lubricant in it, wouldn't that be part of a $155 assessment? So it had something sticky in it for over a year? Oh and this the passenger side front seat where an adult always sits the 3 backseats where the 9,7 and 2 year old sit and spill things all the time work perfectly and always have. Then the leak they are blaming on a aftermarket 3rd brake light after I told them water was hitting my daughters head when we went through the car wash. Well I went through the car wash again and then took off the light and guess what no water behind it or on it.They charged us $310 for an assessment and did absolutely nothing. This place does not want to work and is purely a fraud that does not care one bit about their customers. Read the other reviews, the character of this company is evident.