Holiday Inn Express Portland SE - Clackamas Area, an IHG Hotel

My experience with the hotel staff and management was poor unfortunately. I came from out of state for a conference 5 minutes away from this hotel. The conference had a block of rooms at a certain rate for a specific number of nights. I flew in a day earlier so I had to make a two separate reservations and they didnt honor the group rate for the extra night which I was not happy about but whatever, it wasnt a big deal. When I checked in, I spoke with the front desk person for like 30 minutes to explain all this because so she could find both of my separate reservations and make sure I was in the same room for my entire stay. She said it was all taken care of and shouldnt have a problem. I stayed the first night and the next morning. Housekeeping kept telling me Im supposed to check out. She tried several times and then her manager came telling me I had to go. I was working and not ready to see people but she kept insisting so I opened the door and explained to her that I had two reservations because they chose to do it that way. She proceeded to tell me she didnt know about that and I had to talk to the general manager who was working the front desk. I told her Id get dressed and would get it sorted out. At that point I was frustrated and I told them rather nicely when I went to the front desk. Turns out they found both my reservations. The housekeeping supervisor half apologized but the general manager said nothing. They didnt do anything which was the biggest turn off about the whole thing. Thats not how you treat guests/customers! I didnt make a big fuss about it because thats not who I am. Sharing so whoever stays makes sure everything is clear from the beginning. The room: The room was fine. The bathroom could be cleaned more thoroughly though. I was on the first floor and the room on the 2nd floor, you could hear peoples movement and steps which was annoying.
Mar 22nd, 2024

Paid for 2 nights. Came late and was refused service. Was told because we came late they didn't have to honor the booking. I advise everyone to not stay at this place they will eat your money with no care.
Mar 18th, 2024

Mar 14th, 2024

Clean, walking distance to Safeways, my only complaint is the DTV it sucks the guide down didn't work which doesn't seem like much but being away for home for a week sometimes you just want to find something not channel surf through commercials and it be a stupid reality show.
Mar 12th, 2024

A special thanks to Robin who patiently got us into the room we were after. Robin was a pleasure to work with. Come morning Sophie was on shift and she gave excellent customer service, she was able to get us a late check with ease. Great staff!
Mar 4th, 2024