Sandy Monterroza - State Farm Insurance Agent

Very good service, and good atencion.
Feb 22nd, 2024

Jan 29th, 2024

Horrible office to deal with. I called to file a claim and the agent told me I had to do it on the app. Thats what started the whole issue with my car taking over 3 months to be repaired. I called the office and left messages for Sandy to call me to talk about whats happening with my claim and sent her emails as well. This went on for 3 months. She finally called me back when I left a message I wanted my policy transferred. sandy claimed she was sick, I asked for 3 months as I left messages and sent emails. She had no answer, so I transferred to another agent. Had the person that answered the call and took my information like they used to, I wouldnt of had issues with State Farm sending me checks to cash then decide it was the wrong check and cancel it which caused issues with my checking account. I was on the phone for an hour with State Farm and the Supervisor clarified this whole issue started by filing a claim on the app. Who ever answers the phone over there needs to stop being lazy and help the customer!
Jan 28th, 2024

I've had my business and personal insurance for here for years. Sandy and Jeff really know their stuff.
Jan 16th, 2024

Jan 15th, 2024