Grove Auto Center

Feb 21st, 2020

Jan 26th, 2020

We are not much for taking time for reviews. But, this extremely out of character from me. My granddaughter had such a bad experience at the service center about a year ago. Swore we would never, never go back. Recently had no choice. We heard that there was a new crew there. There was talk that people where trying to turn service around. Well, after our visit here is my outlook. First impression was a smiling face, welcoming. Told the man (Al) things wrong with the car. Afterward he got us a Lyft service. I was ready for this young man to sell us the world. When, he called. Instead. He said there was only a disconnected wire and they had plugged it back and ran more test to make sure it was fixed. I about lost my dentures. And, it was such a simple thing that there was no charge. So, you can very well see why I had to take time for this man that is restoring faith that there are still good hearted people in this world. And, if turning service around started by having Al the service manager. I say they are headed in the right direction.
Nov 30th, 2019

Nov 17th, 2019

If you're looking for a place to have some work done on your vehicle look no further. After misdiagnosis from other shops in the area I gave Al and his team at Grove Auto Center a shot and was not disappointed. Not only did they correctly diagnose my problem in a timely manor they also took the time to take a look at the vehicle and advise me of what they saw that needed taken care of. Now what I really liked, I had the choice of what was done and what was not done with no pressure allowing me to operate within my budget while making sure the priority items were addressed. To top it all off there is Al. I don't think I have ever dealt with an individual in a situation with needing vehicle repairs that has made me feel as comfortable as Al. It was pretty much like taking my car in to an old friend. On top of that I could tell that he had my best interest in mind. He took the time to work with me on my payment methods, and when I got in my truck it was spotless. He took the time to not only wash the outside but vacuumed out the ENTIRE interior. These guys go above and beyond in every way. I will not be going anywhere else for my car needs and you shouldn't either!
Oct 21st, 2019