NaturalPoint

Sep 23rd, 2022

I am a US serviceman stationed in Germany, and I was forced to purchase the TrackIR 5 from a German Distributor (2Connect). When the product failed after only 3 weeks of usage, I returned the item only to find out that if you remove the sticker located on the cable that contains a serial number, the warranty will not be honored. The warranty on Natural Points website states the serial can be located in 3 places; the cable sticker (which I mistakenly removed), the software (which could not identify the camera after it failed), and on the camera itself (could not locate this one). I then reached out directly to Natural Point to see if the manufacturer could assist, only to be told that it has to be handled through the distributor in which it was originally purchased. You spend more than $200 for a product that fails after only a couple of weeks, and neither Natural Points distributor's, nor Natural Point will stand behind their product; despite having proof of purchase which time stamps the online sale (three weeks prior to returning it). After doing a little research within the community using their product (Digital Combat Simulator), this is a known hardware issue. Sticker or no sticker, hardware failure after 3 weeks of use is unacceptable - especially when you pay more than $200 for a product. WARNING - Do not remove this precious sticker!!! If this sticker is the only place on the product that contains a verifiable serial number, perhaps Natural Point should consider charging an additional 5 cents for their product in order to place a gigantic noticeable sticker on the packaging cautioning the consumer NOT to remove it!!!
Aug 20th, 2022

Beware of this scam company. They will charge you almost $200 and don't believe they have to send you a working product.
Mar 28th, 2022

Nov 22nd, 2021

My mom has MS and is now quadriplegic. TrackIR has allowed her to keep using her laptop and maintain her sanity. It's an absolute blessing.
Oct 26th, 2021