SERVPRO of Coos, Curry & Del Norte Counties

This business is a good places to work and performs quality services
Dec 2nd, 2023

I called to get a quote for damage restoration and documentation for a fire restoration project. The employees were rude and abrupt, and indicated that they were just too busy to even come take a look at the project. They also were unable to provide any recommendations for other professionals providing the services. Very unprofessional customer service.
Dec 2nd, 2023

Horribly, unprofessional franchise, ServPro. The owner, a female, is horrible to work with, constantly interrupting and accusing me of calling her rude, receptionist, Stephanie,a bad name!! Our home flooded, our insurance company, recommended them. Awful, horrible experience. The workers, were slow, used our restroom and plugged toilet, smoked weed outside while on many breaks, wouldn't remove their muddy boots, and then when I asked if they could, please put plastic done, I was met with a cold stare by Thomas, their Project Manager. After reluctantly agreeing, took both employees over 20 minutes to perform. Lastly, we ended up contacting our insurance company to complain about the crack in our water main. Thomas pounded the floor in our laundry room, and broke our water main. He called his boss first, without relaying this to us. My husband tried to use garden hose but no water. He spoke with Thomas, and was told by him, they could not get us a plumber until our insurance company agreed to pay for Thomas's mistake. My husband had to spend almost 3 hours finding the cap and equipment to fix the leak. It was pouring underneath to our foundation. I called the next day and was rudely hung up on by Stephanie, the one with the real gruff voice. We fired SERVPRO and complained about their service to our insurance company. BUYERS BEWARE: VERY UNPROFESSIONAL AND INCOMPETENT BUSINESS.....USE AT YOUR OWN RISK! YOU HAVE BEEN WARNED!
Oct 19th, 2023

Very professional punctual great service. Special thanks to David & Chris and Isaiah. Services: Roofing, Water damage-related cleanup & repair, Water damage-related mold removal
May 10th, 2023

Stephanie Pierce did an amazing job when I called for a service, and she helped out a lot she was very informative. Services: Mold inspection, Flood cleanup, Water damage-related cleanup & repair, Water damage-related mold removal
Mar 21st, 2023