The Big Cheese

Hello Grace,Thank you for taking the time to share your feedback with us. We're glad to hear about your positive interaction with our team but are sorry to learn that our food did not meet your expectations. We understand your disappointment with the fries and appreciate your input. To clarify, we've recently transitioned away from steak fries and are now offering high-quality "shoestring" fries, though it seems we missed the mark in communicating this change effectively. Your feedback is invaluable in this area, and we're already looking into how we can better align our menu descriptions with our current offerings.Regarding the burger, we're disheartened to hear that it did not live up to your expectations, especially since we take pride in grinding our meat in-house and preparing each patty fresh to order. We aim for perfection in flavor and presentation, so it's clear we have areas to improve, particularly in achieving the right balance of cheese and ensuring our buns remain crisp and delightful.The positive note about our grilled cheese is encouraging, and we're glad you found something to enjoy. We're committed to excellence and are eager to address the concerns you've raised. We hope you'll consider visiting us again in the future to see the improvements we're making, based on valuable feedback like yours.Warm regards,The Big Cheese Team