Papa Murphy's | Take 'N' Bake Pizza

Tyler Monzie _{on Google}

Mar 13th, 2024

WORST PAPA MURPHY'S EXPERIENCE OF MY LIFE.
That essentially sums it up. As you can see in my profile, I prefer to give good reviews & rarely give poor reviews.
I have been going to Papa Murphy's for over 30 years (even back in the day when it was "Papa Aldo's") & I am a huge fan of Papa Murphy's in general.
However, I will never go back to this location!
1. I had to call multiple times before my call was answered.
2. When I tried to order a $12.99 pizza I was told that it would be $13.99 ("Corporate told us to raise the price today") despite receiving both an email (see attached) & text message from Papa Murphy's corporate that morning stating $12.99.
3. I asked to be upgraded to a Pan Crust. The guy on the phone said he didn't think he could do that. I mentioned other locations upcharge $1 for this, he said that would work and could do that.
4. I was told my pizza would be ready in 20-25 minutes.
5. I arrived over 30 minutes later, my pizza was not ready. Not a big deal as they were pretty busy.
However, when I went to pay I had to deal with a very condescending & petulant squatty shift lead (I'm guessing here) at the register.
1. Despite having the email with the $12.99 price from corporate, he told me that was too bad, it was $13.99.
2. He then told me I could not do the Pan Crust at that price. I asked about the $1 upcharge as that was common at other locations and he flat-out said no. Then did not attempt to offer other options.
3. He then said I would be charged full price (roughly $25).
4. Additionally, they had been charging all customers that day $13.99 despite the country-wide promotion being $12.99.
Now a lot of this would be understandable if it wasn't accompanied by his condescending, huffy, rude, & not helpful behavior during this interaction.
As someone who has worked in both food & beverage and retail, this level of customer service (complete lack thereof) was embarrassing!
Again, I will never consider this Papa Murphy's location again. Good luck to all those who do.
UPDATE 3/13/24:
- Papa Murphy's North location has much better & friendlier service.
- The response from the owner below (go online and use a chat bot...) is laughable.

Terry Cagaanan _{on Google}

Feb 3rd, 2024

Our favorite take out pizza!!