Rugged Thread Outerwear Repair

Top notch service, they fixed my jacket zipper in a matter of minutes!!
Feb 25th, 2023

One star is all they deserve. That's because they paid to send my tent back. On 10-10-22 I sent rugged thread photos of my tent I needed repaired. They said it looks like it jest needed some TLC, and yes they can repair. 10-11-22 shipped tent to rugged thread, rugged thread received tent on 10-13-22. 10-19-22 rugged thread sent a quote. 10-31-22 I gave the ok to repair.Rugged thread stated looking at four weeks turnaround time.  12-9-22 emailed rugged thread on how repair is going, no reply.12-19-22 emailed rugged thread on how the repair is going, no reply. 12-20-22 emailed again on how repair is going, no reply. 1-9-23 emailed again on how repair is going, no reply. On 1-12-23 rugged thread emailed me and wanted a phone conversation. 1-12-23 talked to Kim the owner, she stated they are to booked up and did not want to repair my tent. One day shy from being 14 weeks they have had my tent with no repair and 4 emails with no reply. Kim also stated she did not want to get her shop dirty. Why advertise tent repair if you are afraid to get dirty, what a bunch of DAMN EARTH MUFFINS. I would not recommend Rugged Thread to have my socks repaired. It's people like this Oregon does not need!  Very unhappy customer.
Jan 17th, 2023

Rugged thread did a factory warranty repair on some hardshell pants for me and did an incredible job. The repair was done so professionally it is better than when it was new. I will be keeping rugged thread in mind for any future repairs!
Jan 16th, 2023

Had a pair of KUIU hunting pants that had been put through hell and back the past couple seasons finally blow a hip vent zipper. Sent them into Rugged for warranty repair and am blown away by the quality of the repairs. They not only replaced the zipper, but reinforced a couple of the high mileage areas like hems and seat. The fabric they patched the pants with and the stitching is flat out insane! I think they'll be tougher now than they were brand new. Going through my gear as we speak to figure out what else I can send in for a face lift. Stoked to keep high-end gear out of the landfill, and having repaired gear adds instant street cred in the mountains!
Jan 3rd, 2023

Dec 24th, 2022