Verizon

The associate was completely misleading on new monthly bill. I had to repeat myself multiple times that I needed the additional hotspot service added. Went over the total bill at the end and the sales associate said that the hotspot was included in that total. Come to find out that the hotspot never was set up, when I called customer service they had to add it as an additional fee which caused my bill to go up more than what we had discussed and agreed to when signing the contract. The associate was more interested in selling the upgrade then going over the actual bill which was not correct. Be sure to check everything that is included in your monthly plan before leaving the store.
Mar 27th, 2024

Katy made my day and time at the store so easy! Truly the best in store experience I have ever had thank you for refreshing my belief amazing assistance and resolving issues. Kind, smart, problem solver=Katy.
Mar 23rd, 2024

Walked in this week to the store with an old pixel that was on its last legs. Was hoping to see what help was possible to keep the pixel limping along. After talking with Chris V. He found that I was eligible for a promotion of sorts. New free pixel phone. Stoked! Chris was super helpful and knew I needed an updated phone that wasn't bent like a potato chip.. They had the new pixel phone there and it was simply a matter of setting it up. He got me sorted out in one quick visit! Appreciate the fast awesome customer service. Get that man a raise!
Mar 20th, 2024

Best experience ever in a cell phone store. The entire staff was amazing! Thank you Luke Boudinot! If you need professional service then look no further.
Mar 14th, 2024

Alex was great
Mar 12th, 2024