Behind the Smile Dentistry for Children

Feb 14th, 2023

Dr Downey was very patient and answered to all our questions.
Sep 20th, 2022

We love this dental practice and highly recommend their whole team! My kids are calm and relaxed and treated with respect at every step!
Jul 8th, 2021

We LOVE this dentist and the kids look forward to going. They are so great with kids and they even let them pick out a toy at the end of the visit. Highly recommend!
Jun 8th, 2021

Until recently, my children had only ever gone to this office. I have to say at the outset that I really like Dr. Downey. I found him more than capable, honest, and kind. However, throughout the years I've gotten the feeling from other providers and from the admin that we were less important than the money they made from us and in general. That's a really crummy feeling. The last experience was the last straw, I'm saddened to say, and it was with the office manager. I brought both my kids for a checkup. It had been a while due to Covid. We had new insurance. She was having trouble connecting with my insurance over the phone. I asked that we wait for my son to go back. I stated that I did not want to proceed if the visit wasn't covered. She, ultimately, told me I was good-to-go. The appointment was already held up so much that they weren't going to be able to get to the cleaning. I was hurried. I felt badly for holding things up. I quickly signed the paper I was given. It is absolutely on me for taking her at her word and not looking more closely at what I signed. Again, I did so because I had already made it clear that I didn't want him to receive services if they were out-of-network, and I had held up the appointment. I should have taken the time to read it thoroughly, anyway. I didn't. Ultimately, they were out-of-network with my new insurance. I have no idea why she told me I was good-to-go after I had made my wishes clear. When she called and emailed numerous times for us to pay the hundreds of dollars we owed for the checkup, I expressed to her multiple times that I felt manipulated and deceived--whether purposeful or not--and she made no adjustment. Not only did she make no adjustment to the out-of-network charges, but she was pretty cold about the whole ordeal and kept referring to my having signed the paper. She's right; I did. I'm still bummed about it. I wish I could feel more comfortable taking my kids back, but I don't trust her, and she runs the show. Just beware. Don't rush when you sign, and don't take them at their word. Read every word of what you're signing. They're in it for the money. No compassion to be found.
May 26th, 2022