Mercy Imaging Services - Yukon

I called and got appointment same day. Greated by friendly front desk clerk. Quick check in. Waited approximately 5 min and was called back by nurse. Friendly and did job well. Only waited for doctor maybe 5 min. Friendly and helpful. Will use again. You don't have to call ahead, but was nice to have appt time.
Apr 23rd, 2023

Not really convenient when you have to schedule an appointment. At least the staff is nice
Nov 29th, 2022

Scheduled an appointment and the older woman who attempted to check us in seemed to be clueless to the process. Made some claims that the insurance was telling them by DOB was incorrect which was interesting because she also claimed that she needed a paper copy of the Aetna insurance to scan into the computer.
Sep 30th, 2022

Let me save you a visit to this place, or at least I hope yours is better. first and last time I will ever step foot inside a mercy facility. I am a disabled veteran who typically goes directly to the VA for all my needs but the VA does not offer urgent care/ walk-ins, so they have a list of approved facilities (this one being one) well I wake up feeling feverish, body pains, lungs super heavy and tight, could not hardly talk the first few hours after waking up. Well I go here for to have them check me out and I was greated with attitude from all staff, from filling out intake paperwork, to the window lady in the waiting room saying she don't have time to do the steps to check in a veteran "because she had to call the VA for a approval number" the nurse that took me back only checked blood pressure and swabbed throat and nose, paid no attention to my lung issues I expressed, the tightness, short of breath a s filling swollen. Doctor came in a few moments later, said everything was negative and gave a antibiotic and steroids, the pharmacy said he had no idea how to check out a veteran, at this point I was done, asked to forward everything to the VA. I'll never go back. While waiting in the room I could hear the glass waiting room lady and the nurse outside making rude and vulgar comments about patients and myself. Absolutely worst place I've been. I would love to reply to the mercy comment but it won't allow me to, so I'm doing it here. Id rather not email yall, I read the other comments and comments from 8 months ago stated the same disregard and disrespect from the tattooed nurse and clearly nothing has been addressed because she's part of my complaint. Still haven't gotten any medication info sent to the VA and it's been over 24 hours.
Sep 26th, 2022

If you'll be arriving within the hour of closing time, call before you make the trip out. I drove about 25 minutes to this location, arrived around 8:23pm, and was turned away due to them being "at capacity and having to get the staff out by 9." If that's the case then there should 1. Be a disclaimer listed on the website suggesting that you call before coming and 2. If they aren't going to take patients up until closing time, since that's when staff needs to be out of the building, then they should make closing time at either 8 or 830 and take patients up to that time. This just added salt to the wound when not feeling well and sets the check in employee up for failure dealing with upset patients. (2 more people attempted to be seen after I did and were also turned away and were upset. )
Jun 18th, 2022