Sears Home Improvements

Aug 29th, 2019

Dec 29th, 2018

Dec 24th, 2018

Nov 13th, 2018

Like the salesman. Like the windows. The installers did good. Their customer service stinks. Original octagon window wasn't made to the measurements given by the installers. Said it would take 2 more weeks to get another one. After 2 weeks and not hearing anything, I called them and they then told me that they didn't make the new one correctly and said it would take another 3 weeks to get one made. No calls to keep me updated. I called them after 2 1/2 weeks to find out what was happening. He then told me it would be delivered in a week. I asked him when he found this out and he told me it was a week and a half earlier. I told him it would have been nice if someone called me to let me know that and he agreed. Again, no coordination with the customer at all. An octagon window that fit was finally installed today - 5 weeks after the other windows were installed. Why does it take 3 weeks to make one window? I must have been put at the end of the line. Not right!
Jan 6th, 2019