Averitt Express

Dec 30th, 2022

Really feel like averitt could benefit more if they looked into opening a division for reefer
Dec 19th, 2022

Amazing customer service! I called with an issue invloving our company shipping important construction products to a construction company. They were on a strict deadline and needed the products ASAP. When I called in, I immediately got an answer and did not have to sit on hold at all. A lady named Bailey helped me and was SO helpful and SO kind! No other shipping company I've dealt with has had such an easy customer service process ad Averitt! Not even UPS or FedEx. Well done!
Jun 26th, 2022

Averitt Express made a delivery for us on a day that our office was closed. Driver called the phone number on the delivery paperwork ... but it was a wrong number. I thought I had left my cell phone number with the original order, but it didn't get included and Averitt didn't have it to call me. The delivery was equipment that we needed for a "Kids Camp" starting later that same day, and I had been planning to give verbal instruction for where to leave it so our folks could get it set up. When I called Averitt, I spoke with Karen Smith in Customer Service, told her of our dilemma, and she was extremely helpful. She spoke with somebody in dispatch and told me that they would have the driver contact my cell phone. Within a few minutes, I had a call back from driver, Mark Burden, and we coordinated the delivery to arrive a couple of hours later, ahead of our setup crew. We got the equipment setup ... the kids and staff were happy ... and we had a successful first day, because Karen and Mark and the Averitt team were all focused on Customer Service. Thanks folks!! Cory Nickerson Osborn Ministries
Nov 5th, 2021

Always fast friendly service!
Oct 31st, 2021