Farmers Insurance - Tyler Gooch

Tyler has been my insurance agent for over three years since moving to Tulsa. Anytime I need to add or remove coverage its a breeze. Tyler or his dad Keith are always friendly, helpful and make sure I get taken care of.
Aug 15th, 2022

Absolutely terrible agent. Tyler himself will never actually talk to you, even if you request that. No thought or consideration for the client is provided. My coverages were not accurately done and they are being very dishonest and refusing to acknowledge their mistake or take any responsibility. Tyler's father is the only one that will call you back and if you try to say anything counter to what he is saying or the direction he wants the conversation to go, he becomes aggressive and combative despite telling you "I am on your side." They have done nothing to help me during a claim process. Dealing with "Tyler" - more accurately his father - has been a very unpleasant experience. I would not recommend him to anyone.
Oct 18th, 2021

Amazing!
Aug 9th, 2021

The Gooch agency is the best agency I have had the privilege of working with! If you are looking for more competitive prices and more coverage, look no further!
Mar 10th, 2020

UNPROFESSIONAL!! Honestly when we first bought our house Farmers was the cheapest. I used to work in Auto and Home insurance, I would never speak to customers the way this company has. They started my insurance 2.5 months before I told them we were closing on my house. When I called them they told me I gave them false information.. thats weird when I asked for this to start in January at the earliest but it started in November?! When my renewal came around it was $1300 higher?! As well as my auto being higher every other month? We changed cars but they told me a rate that was not true. When I called to cancel because State Farm was cheaper, the older guy went on for 30 minutes about how bad of a decision I made (even though I had my roof destroyed from a storm and Farmers had my deductible at $7200?! Who can match that?!) and told me State Farm arent paying claims(against the law might I add) and that when storm season comes I hope it doesnt bite you in the ass. I have never had a professional company speak to me so poorly. I told him I didnt appreciate being spoke to this way and he LAUGHED at me. I hung up and then received another call because I had to send an email saying I wanted my policies canceled. And he hung up as soon as I said okay Ill send it. BEYOND UNPROFESSIONAL!!!
Nov 13th, 2022