Jim Norton Toyota

DO NOT PURCHASE TIRES HERE! Purchased tires here on multiple cars for the convenience and free rotations advertised. Have had multiple rotations in the past and today I was charged for balancing. The whole reason I used Jim Norton Toyota for tires was for the free rotation and balancing. COSTCO offers free balancing and rotation, dont be fooled by Jim Norton Toyotas misleading advertisements for purchasing tires here. Now every time I need tires rotated for free I am stuck with a $30 balancing fee that I was never told I would be charged. My three Toyotas will now be serviced elsewhere.
Apr 9th, 2024

I had a wonderful experience at the Jim Norton Toyota dealership and especially from the service representative, David Holmes, who was not only very professional but polite and an interesting conversationalist! Routine preventative service and B/G treatments can seem boring but David gave me a reason to continue to come back to the Jim Norton service center. Trust your Toyota to this team of professionals and you will be pleasantly surprised!
Apr 9th, 2024

Apr 9th, 2024

The customer service manager was friendly and relied on the information from the mechanic who stated I would need to replace my entire overhead console (sunglass door wouldnt close and was not aligned). After finding out their prognosis and that it would cost $1000, and the warranty I bought from them which was supposed to cover everything didnt cover it, I took it off myself where the plastic tab had just been pushed out. I put the tab back and it worked good as new. If you dont need them for warranty work Id definitely get a second opinion before giving them any money.
Apr 7th, 2024

Found a car online and texted the dealer within minutes I was connected with Thomas at the dealership. The online ad didnt have any pictures, so after providing the VIN#, he texted all the pictures and was super vigilant & efficient with his responses. I told him, I was out of State and that wed have to come pick up the car once negotiation was over. Communication from beginning to end was very clear which was super appreciated. He made it super easy and positive especially coming from out of state. Super cooperative and responsive! What a huge asset to the Jim Norton Toyota for hiring ppl like him who understand and is in concern of his customers! Thank you Thomas for making a smooth sale! I love my car! I highly recommend seeing Thomas at Jim Norton Toyota!! What a great experience!
Apr 7th, 2024