T-TOWN APPLIANCE

Service was nice and kind. The washer, that was $400, has barely made it a month. We've been doing smaller loads and maybe only 3x a week. Will not be back to buy anything.
May 9th, 2023

Would not recommend buying washer and dryer set from them. They have a nice tech that came out and installed both washer and dryer for us. The dryer would not get hot, the tech came out and replaced the fuse, and it still would not work. The washing machine hose was leaking at the faucet, so he came out and replaced the washers on it, and you have to run the spin cycle 2 times for it to get the water out. I tried calling, they don't answer, so I text, her and she said "there will be a fee for the repair as we are past the 30 day warranty. The repair fee is $129.00, but, if you want to purchase the extended warranty, its $179 for 6 months which covers the washer and dryer. With the fuse keep blowing out, I suggest getting the vent cleaned out. (the vent shoots 6 inches straight out the back, it was fine)". I told her I didn't agree with her, and she never replied. We will never use them again!
Feb 18th, 2023

UPDATE: Within 30 days of the new $140 part being put in, the washer began to act up again. We called and texted for weeks and never got a response. So much for a 30 day warranty on parts of the business doesnt call you back. So now the same part needs to be replaced and the same issue has come back and we are not within the warranty. Beyond frustrating!Buyer beware! Sold us a washer and dryer set in April 2022. October our drum in the in the washing machine began to go out. The drum was not spinning well enough to get the excess water out of our clothing. Paid $40 for a diagnosis. A small plastic part had been stripped. The deeper issue was that a major part of the drum was stripped down working at about 70%. I was told that the plastic part would have been replaced before the sale but the most expensive part, that was causing the plastic part to be stripped, would have been looked at but not replaced. So in essence, they sold us a machine with a part that was defective. Because of that defective part, we will have to either replace it or replace the corresponding part likely every year. The total cost to replace this tiny little made in China plastic part, is $140. After calling and speaking to the shop, I was told that this is just the way buying used goes. No, you get a used appliance up and running and if theres a part that is only operating at 70%, you should fix it before selling if operating ethically. Because this part was not even up to par when we bought it, we are going to spend as much or more than the cost of the washer to fix it all when said and done. They should honor that they made a mistake and fix the deeper issue. Someone wasnt doing their job and it will cost us a lot of money. Go elsewhere if you want a quality refurbished item. Or if you want good customer service.
Jan 24th, 2023

My washer went out right before Thanksgiving. Understandably, I had to wait through the holidays for them to deliver. I was happy with the new washer.... until about 20 days later, right around Christmas, the drain pump went out. I called and they came out quickly to inspect it. They ordered a new part and that took almost two weeks to arrive. I didn't complain. He came out and installed the new part this evening. He was done within an hour. I never heard him turn the machine on to see if it worked. When he left I started a load. It's still broken, has leaked all over my carpet again, and I'm furious. I hope they will replace as that's the only thing that will make this right. I'm not going without any longer. I will update this review if they do. Update: they won't even answer my calls or texts. I'm reporting to the BBB and will see if I can dispute with the bank that processed the payment.
Jan 16th, 2023

Way to go T-Town Appliance! The Samsung washer/dryer set I bought from you is running well! Will definitely refer to friends and acquaintances. Great prices! Shop here before buying new. Like a numb skull I left clothes in my old washer. They held onto them for me. Trustworthy! Awesome -
Dec 28th, 2022