John Hudgins Plumbing

I can't say enough good things about the care we received from John Hudgins Plumbing. Our water heater ruptured a week ago and our home warranty company dragged their feet on getting a plumber to us. Jeff with Hudgins plumbing helped us prevent further secondary damage to our home until they could get there in the morning. They have been professional, caring, efficient. I will definitely reach out to and work with them for future needs.
Feb 26th, 2024

Left a message and never got a returned call when Ive used them in the past. I suppose business is to busy for repeat customers. To many other companies to just sit and wait When your trying to give a smaller company repeat business.
Nov 3rd, 2023

Fantastic customer service! Jason, Jeff, Zane provided a great service, great communication of what the issue was, very professional. Will use for sure in the future. Services: Toilet repair, Toilet installation
Oct 5th, 2023

Dean is the best pro weve worked with! On time, responsive, professional and doesnt waste your time. He shares with you the best solution and for your budget. We look forward to having him care for our home in the future. Thanks so much for your kindness and workmanship Dean! We appreciate you and the Apprentices youre bringing along the way in the trade!
Sep 3rd, 2023

We have had John Hudgins Plumbing service our home for the last 5 years. Their tech Dean has honestly been amazing and we have been very happy, until recently. We called for a plumbing stoppage on our mainline. Dean came out, ran a snake with a camera down there only to discover two issues that needed to be fixed. One of the two issues was that a previous tech from their company (not Dean) who came and did a clean out of our mainline, got his cable stuck in our main drain line. The tech at the time told us he got it stuck and said he would work to get it out. Well we trusted he got it out. Come to find out a year and a half later, he in fact, did not get it out, and did not tell us. So in order to fix the two issues that needed to be addressed (one being getting THEIR cable out), they quoted us $4000 and said we would need to basically dig up our whole backyard. Today I simply called the office and asked if they would be willing to cover part of the cost of this large project since their tech created one of the two issues which was getting their cable stuck in our line (which is blocking everything up). I did not expect them to cover the entire cost, but I did expect someone with some empathy and someone who would recognize that they created part of the issue we are having. I had hoped they would offer us some type of price break, even if it was a few hundred dollars. But all I got was "it's your faulty pipe that got our cable stuck in the first place, so we won't be able to help you with covering any of the cost." Honestly I couldn't believe how rude and snarky the office lady was, and she was communicating with the owner at the time. I would have expected some type of customer service that acknowledges the issue and works to resolve it with a reasonable and honest step. Clearly they are just in this for the money and do not take accountability for part of the problem they created. Good luck if you ever have to deal with them.
Mar 31st, 2024