Children's Dental Haven

Feb 18th, 2024

This is the best children's dentist! They are so good and caring even when my son was scared they patiently helped him calm down and stayed well after closing time to fix his tooth!
Feb 8th, 2024

Dec 8th, 2023

TERRIBLE EXPERIENCE! It's a shame how one person can really change the dynamic of someone's business. Although, The Dentist and her staff are very sweet and personable, the front office lady is not. She has been so rude and unprofessional from the first day we tried out the Children's Dental Haven. Recently, when I attempted to call to request proof that we didn't owe a balance after our insurance covered it, she steam rolled me and then hung up the phone. Stat away from this establishment . It's not worth the headache.
Nov 14th, 2023

If I could give this office negative stars I would. We had been going there for about a year I think and I was very happy with the dentist and the staff (minus the front desk). I talked to the density about doing another procedure for my son and was told Id have to pay out of pocket, no problem. We scheduled the procedure four months from then because she can only do them once a month at the hospital, again no problem because that was out of her hands. My son needed the procedure because his health has been declining, along with his behavior (he has autism). A week before the appt I was told that they needed to cancel and reschedule, which is frustrating because wed been waiting for months. I was told Id get a call back immediately to reschedule. Took five days to get a call back. I left two messages asking to please give me a call back because I knew her schedule was full and we really needed to get this procedure done. Finally I get a call back, to my surprise I can hear them in the phone but they cant hear me. Whats even more surprising is what they were saying about me. The doctor herself complained about me leaving a message twice (on two separate days) and said well she mustve come into some money for the procedure, mustve won the lottery. They they started complaining about why I was making such a big deal over some baby teeth. Which I had explained to her the issue when I schedule the procedure and she didnt seem to feel it was ridiculous then. It was incredibly unprofessional, since Im sure other clients heard her say these thing (its not a big office). Not only that but hurtful and felt judgmental. Never once did I give them the impression we couldnt pay out of pocket, I never even asked for a payment plan, I just agreed to it without complaint. Maybe she assumed I didnt have the money because we have soonercare, who knows. When I called back immediately after I heard that you can get I was rude to the assistant that answered, since she was the one saying nasty things lo side the dentist. She knew she was caught and apologized, but Ive yet to receive one from the dentist. Maybe she doesnt know that I heard it all. Maybe the assistant didnt tell her because shes get in trouble, again who knows. I still wouldnt recommend this dentist office to my worst enemy because of how they talked, and Im sure Im not the only client theyve talked about negatively. Which Im sure that happens everywhere but my issue is the assumptions made and the fact that it was said while they had clients in the office that could hear her. This has been really disappointing because the dentist was genuinely nice to my children. Luckily Ive found a new dentist in Edmond that has been fantastic to my kiddos, they even have a therapy dog to help calm my son with autism.
Nov 26th, 2023