Sylvester Eye Care & Aesthetics

Dr. Mayes has been my ophthalmologist since moving to Oklahoma and has been fantastic. She caught issues causing headaches my previous eye doctor didnt and is meticulous in taking care of her patients. Her staff is great and very helpful. Highly recommend
Feb 7th, 2024

Front desk staff is unprepared. The lady who called to make my appointment was very nice. I kept asking about my insurance because I was unsure if I had vision or used my medical. She ensured me someone would look into it for me. I did not hear back so I called again to verify everything was ok with my insurance and they said someone would look into and call me back if there were issues. No one called back. I arrived at my appointment and advised them I didnt have my insurance card because my employee doesnt provide new cards, I usually stay at my employer and we dont need them ever. Front desk lady said I needed my card before checking in. I advised her I could provide my member id, group number and claim address and she asked the drs permission and they would need the card. I attempted logging into my insurance portal to get this for her and she started being rude and saying I remember talking to you and making excuses when I stated no one asked me to bring my card. No texts reminding me or anyone telling me. They wouldnt be patient to let me find it or give me paperwork to fill out. The text reminder never said come early for paperwork either. From someone who works with insurance this process is not efficient and the front desk lady needs customer service training. I decided this is a clinic I do not want to be seen at and will be looking for somewhere else to be seen. I huge waste of everyones time.
Oct 18th, 2023