Bob Howard Chrysler Jeep Dodge Ram Service Center

I own a 2022 Ram 1500 big horn. Been having transmission issues since July 2023. I left a couple bad reviews bc the GM Buck and service manager Matt at the dealership wouldnt respond to emails/calls about my issue and now Ive been refused service. Still have 8k miles on my warranty. Posting a review again bc my last one was deleted. Reagan the service advisor was great and tried his best to help me out. But buyers beware, this dealership doesnt have character.
Mar 21st, 2024

Very efficient, friendly, professional, & personable; genuinely caring for your needs! Highly recommend!
Feb 12th, 2024

Service was exceptional. Reagan took care of my issue.
Feb 12th, 2024

Jan 14th, 2024

Extremely disappointing. Throughout the process, I encountered shady business practices, from poor customer service to discrepancies between what was promised and what was delivered. It took two weeks just to have my car inspected, and even then, the service technician claimed to have performed work that was never completed. Their attempt to rectify the situation by offering to cover labor costs appeared fair initially. However, this seemingly good gesture was all for nothing as all they did was mark up a $125 Mopar part to $420 to cover themselves. Communication was severely lacking, as updates on my vehicles service were only provided after incessant follow-up calls multiple times per day. The whole service team seriously needs to reassess their professionalism and commitment to customer satisfaction. I strongly advise anyone considering Bob Howards services to go anywhere else for the sake of both themselves and their vehicle.
Jan 5th, 2024