Mathis Outlet

Truly the most positive furniture buying experience I have ever had. Sam, Heaven and Lake were so helpful and kind but also great about giving me time to look around on my own. I will absolutely go here first the next time I need furniture!
Apr 5th, 2024

Heaven was fabulous
Apr 1st, 2024

DO NOT SHOP HERE! Their people, and Mathis in general, are completely incompetent. First, we bought two couches and a large ottoman that matched one of the couches. Well, the genius salesman didn't add the ottoman to our order. So, they were nice and gave us a discount and since it was a hassle. I had to purchase on my credit card, instead of the Synchrony card that I opened with them, but whatever. Well, everything gets delivered and they deliver the wrong color (you'd think you'd deliver the same color as the couch it goes with, but nope). They redeliver - the same color. So, we waiting a couple more weeks and finally get the right color! But it was the wrong sized ottoman. Well, we go in to talk to them to make sure they can get everything correct next time and purchase a rug. It's a small rug and they obviously can't just GIVE IT TO US! They have to deliver it. So, they set to deliver with the ottoman. The delivery day comes and the ottoman is finally correct, but they messed up the rug. Of course. Fast forward to today, we ordered a dresser through Ashley furniture, but it has to be fulfilled by Mathis. Well, in our confirmation it states Hassle Free Delivery + Assembly"! Hooray! Lastly, because of the issues with the ottoman mentioned above, they were going to credit it to us. Well, they credited the Synchrony account and not the credit card we bought it with and can't fix it. Our dresser arrives, after waiting 5 weeks and they refuse to assemble it. NEVER BUY FROM MATHIS. UPDATE/EDIT: The delivery drivers they hire (third party) are fantastic Update 2: I had a response to my original from Mathis but had to edit and accidentally deleted. But, yes - there was miscommunication at the beginning. Not including my ottoman in the order was the least of the worries. The fact that it took 4 delivers to get the correct one, then we were also delivered the wrong rug is ridiculous. Add in there that your people applied a credit to the INCORRECT credit card and can't fix it is not the best look. REPLY: I did not finance the Ottoman. Because it was not added to my original bill, I paid for it on my other Credit Card, not the Mathis Synchrony. But your people refunded it to the Synchrony. According to you, that is against security agreements.
Apr 1st, 2024

Lake and Heaven were both super helpful and knowledgeable, as well as very personable. Neither of them were pushy in any way and I enjoyed picking out my rug!
Mar 31st, 2024

Mar 30th, 2024