Sheraton Oklahoma City Downtown Hotel

Greetings Sandra! Thank you for leaving a 5 out of 5-star review of your recent stay with us here at the Sheraton Hotel in Downtown Oklahoma City. We always appreciate hearing feedback from our guests, and we look forward to serving you again in the future!Sincerely,Jordan C.Front Desk SupervisorSheraton OKC Downtown

Henry Chip Gnoza, We recognize your time is valuable and appreciate the feedback you have provided.We pride ourselves on our spectacular service and our welcoming nature and I am truly sorry to hear that this was not your experience with one of our associates. We strive to make our guests feel welcome and to assist them throughout the stay. I am embarrassed that your interaction with staff was not a positive one. Based upon our GSS Staff Service scores, our YTD Staff Service score is ranked #27 within the Sheraton Brand. I will personally speak with the associate and share your feedback, and as a teachable moment, we will discuss our service standards and review improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident and that we have consistently great customer service no matter who you encounter .

Greetings Matthew! Thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We always appreciate hearing feedback from our guests, and we appreciate your 5 out of 5 star review! Thank you again for taking the time to leave a review of your recent stay with us, and we look forward to having stay with us again in the future!

Thank you for reviewing your recent stay here at the Sheraton Downtown OKC. We are so happy to hear you enjoyed your stay and our great location! We hope to se you again when your travels bring you this way!

Robin,Thank you for reviewing your recent stay at the Sheraton Downtown OKC! We are so happy to see you had such a great stay and had good interactions with our staff! We pride ourselves on our great customer service skills. We look forward to seeing you again when your travels bring you this way!