Urban Farmhouse Designs

BUYER BEWARE!! Do NOT buy from here! 700% mark-up is simply ungodly. WAAAY overpriced first of all! Can get solid wood pieces from A.R.T. collections for a fraction. They increase price after you buy piece. They don’t care if item is damaged after you purchase it. Don’t get me started on cheap accessories and chairs they makes up +500%. It’s seriously laughable and bewildering how a business like this is even open. I guess it’s the ignorant keeping them in business. No longevity for the wise ones.
Sep 6th, 2021

Caveat Emptor! Buyer Beware! Do not give these people money until you have secured your purchase! Otherwise you will never see your purchase or your money ever again. On July 16 2018 my wife and I found a beautiful table and bench at Urban Farmhouse Dallas. We made arrangements to purchase this existing piece paying a deposit using our credit card. While this piece was unique, it already existed. We were not hiring them to custom build something specifically for us. We were told that they did not offer delivery so we could not purchase that day. Instead we provided a full deposit and we planned to rent a U-haul truck to complete our purchase the following weekend. In the meantime, we received a call telling us that Urban Farmhouse had discovered defects and would need to send the piece out of state to be reworked. Time was of the essence for fix and flip and because of the delay we instructed the salesperson Noah that we would not be purchasing the table. We then talked with a cashier to arrange the return of our deposit. She said that the store has a no return policy. I explained to her that we were not returning an item. We never completed the purchase in the first place. She said that she would need to get approval from the owner to refund our deposit. I kept checking my bank statements and never saw a credit. Then one day Noah called to see when we were going to pick up the table??? I reminded him of our previous decision and that we would not be buying it. I also talked with the cashier who indicated I could get my deposit refunded but that it would require traveling back to Dallas to present my credit card. We were in the middle of selling a home in McKinney and weekend renovations so we were unable to travel to downtown Dallas to see if this was true. However, some weeks later I was in Dallas on business and called the store again. This time the store clerk refused to honor the refund and insisted on only offering store credit. I then called their corporate office and spoke with a customer service rep named Dijon who seemed to agree that a full refund was owed us. He promised to look into it and get back with me the following Monday. He never did. Then, I had some time off during the Thanksgiving holiday so I called again and spoke with Kat in customer service. She promised to put through a credit back to my card saying it usually takes 48 to 72 hours. The credit never came through. I then had a day off work before Christmas and left another message for Kat. Since then the Dallas store has gone out of business. I made several attempts to get resolution through the BBB and ultimately filed through small claims court. Several attempts were made by process servers to bring the owners to court but they have evaded every time. I have posted our story many times. Somehow they manage to get this review deleted and I have to come back every year and repost it.
May 27th, 2021

Salespeople were rude. Go down the street to Vintage Reclaim Lumber Co. for friendly and knowledgeable staff.
Sep 24th, 2020

They are out of business.
Aug 31st, 2020

Bought a gift card for my wife’s birthday. Several times we have been in the store trying to find something that wasn’t triple the price of exact items online. Each time try assure me the card can be used at a later time. The most recent experience was the weekend after Thanksgiving. Now they are closing the doors and not honoring the gift card. Several hundred dollars they took from me. They told me to join the CIVIL SUIT with the OTHERS. STAY WAY!!
Aug 17th, 2020