The Bank of the West
-
4801 Gaillardia Pkwy # 190
Oklahoma City, OK 73142 - 405-752-8659
Hours
Chamber Rating
-
Debbie N.
They charge you fees if you don't use your account, and then if you move out of state before you fully close your account, they will keep charging you fees, and won't close the account. I've been trying to close this account for months, and now have had the account in the negative, because of the fees. It's ridiculous!! I guess they will have to keep the account in the negative indefinitely if they can't close it remotely. Don't waste your time and money with this bank. Stick with a credit union!
Aug 14th, 2022 -
Amber T.
Update: I received my bank card in 3 days so I added stars would have added more if the phone customer service agent wasn't rude and acted like your school principal instead of customer service! If you don't like your job, quit!
May 3rd, 2018 -
Brett Tucker
The people at this bank are amazing, simply put. I could not ask for a better business banking relationship.
Nov 20th, 2017 -
Laura H.
I used to think Bank of the West was one of the few banks left that truly valued their customers and practiced lending with integrity. I urge anybody out there thinking of using this bank to research another option. This bank is skilled at preying on their customers through predatory loaning. They do not have the customer's best interest at heart, rather, they will do anything to make more money even if it involves sheer heartache, bankruptcy, or the loss of assets to those who have been loyal to their company for years. If you are savvy in the way of lending and can look out for yourself, this may be the bank for you. If not, look elsewhere, this should not even be a last resort.
Sep 18th, 2015 -
Victoria B.
I opened a new account and had a 10-day hold put on the check I wrote to transfer funds. I received a letter from Bank of the West 5 days later, making me aware of the hold. The funds had cleared my old bank within 2 days but they still would not release the hold. $175 worth of fees later, I called the branch manager of the MWC branch and explained what happened and that I live on a fixed income and I could not take a hit like this in addition to the fact that it was just wrong. He told me that he would have to talk to his manager and call me back. After a week, I called again and left a message for him. I never heard from him but thankfully there are people at Bank of the West that DO care about their customers. One is Tierre Wells and Iniki at the Contact Center. I had asked for a manager and Iniki asked if I would explain to her about my issue and after I told her, she asked if she could make her supervisor (Tierre) aware of my plight. They treated me with kindness, understanding and genuine concern and when I hung up, I was a very satisfied customer. If this review was about a branch manager not calling me back, I would have put 1 star bc you can't leave zero stars. Based on the two employees who treated me as a valued customer and genuinely took the time to assist me, 5 stars!
Sep 6th, 2022
Contact Info
- 405-752-8659
Products
- AUTOMOBILE LOANS
- HOME LOANS
- MORTGAGES
Services
- RETIREMENT SERVICES
Payment Methods
- MasterCard
- Visa
Questions & Answers
Q What is the phone number for The Bank of the West?
A The phone number for The Bank of the West is: 405-752-8659.
Q Where is The Bank of the West located?
A The Bank of the West is located at 4801 Gaillardia Pkwy # 190, Oklahoma City, OK 73142
Q What is the internet address for The Bank of the West?
A The website (URL) for The Bank of the West is: http://www.thebankofthewest.com/
Q How big is The Bank of the West?
A The Bank of the West employs approximately 20+ people.
Q Is there a key contact at The Bank of the West?
A You can contact Charlie Smith at 405-752-8659.
Q What days are The Bank of the West open?
A The Bank of the West is open:
Sunday: Closed
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 3:00 PM
Saturday: Closed
Q How is The Bank of the West rated?
A The Bank of the West has a 2.6 Star Rating from 5 reviewers.
Hours
Related Categories
Ratings and Reviews
The Bank of the West
Overall Rating
Overall Rating
( 5 Reviews )Debbie N. on Yelp
They charge you fees if you don't use your account, and then if you move out of state before you fully close your account, they will keep charging you fees, and won't close the account. I've been trying to close this account for months, and now have had the account in the negative, because of the fees. It's ridiculous!! I guess they will have to keep the account in the negative indefinitely if they can't close it remotely. Don't waste your time and money with this bank. Stick with a credit union!
Amber T. on Yelp
Update: I received my bank card in 3 days so I added stars would have added more if the phone customer service agent wasn't rude and acted like your school principal instead of customer service! If you don't like your job, quit!
Brett Tucker on Google
The people at this bank are amazing, simply put. I could not ask for a better business banking relationship.
Laura H. on Yelp
I used to think Bank of the West was one of the few banks left that truly valued their customers and practiced lending with integrity. I urge anybody out there thinking of using this bank to research another option. This bank is skilled at preying on their customers through predatory loaning. They do not have the customer's best interest at heart, rather, they will do anything to make more money even if it involves sheer heartache, bankruptcy, or the loss of assets to those who have been loyal to their company for years. If you are savvy in the way of lending and can look out for yourself, this may be the bank for you. If not, look elsewhere, this should not even be a last resort.
Victoria B. on Yelp
I opened a new account and had a 10-day hold put on the check I wrote to transfer funds. I received a letter from Bank of the West 5 days later, making me aware of the hold. The funds had cleared my old bank within 2 days but they still would not release the hold. $175 worth of fees later, I called the branch manager of the MWC branch and explained what happened and that I live on a fixed income and I could not take a hit like this in addition to the fact that it was just wrong. He told me that he would have to talk to his manager and call me back. After a week, I called again and left a message for him. I never heard from him but thankfully there are people at Bank of the West that DO care about their customers. One is Tierre Wells and Iniki at the Contact Center. I had asked for a manager and Iniki asked if I would explain to her about my issue and after I told her, she asked if she could make her supervisor (Tierre) aware of my plight. They treated me with kindness, understanding and genuine concern and when I hung up, I was a very satisfied customer. If this review was about a branch manager not calling me back, I would have put 1 star bc you can't leave zero stars. Based on the two employees who treated me as a valued customer and genuinely took the time to assist me, 5 stars!
Overall Rating
Overall Rating
( 5 Reviews )Write a Review
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