Rent-A-Center

Sha _{on Google}

Apr 8th, 2024

Manager is TRASH & RUDE , trys to tell u how to make ur payment o n watch out they will change the price on stuff and go up and up better off just ordering online so u can know exactly

Eric Albright _{on Google}

Mar 29th, 2024

They are very nice and helped me to set up a special bundle package.

Desire Ollison _{on Google}

Mar 28th, 2024

They were wonderful

Brandi Schneider _{on Google}

Mar 6th, 2024

Roommate and I came in to look at couches and found one that we loved we noticed that a cushion for it appeared to be missing and were assured that they had the cushion somewhere in the back. We went ahead and began the lease process and had to ask for ourselves when it would be delivered as all we were told is that it wouldnt be today. We were informed they would deliver between 10am and 12pm on Friday, March 1. We later received an email stating that the window would be between 10am and 1pm, which was fine. When 12:45pm rolled around, my roommate called to check on it and was told that the new window was 1pm to 5pm. Annoying, but wed already put off what we were trying to get done that day, so what was a couple more hours. When 4:45pm rolled around, still no couch and no contact so WE called AGAIN. Were told that they had been looking for the cushion all day and had never even loaded our couch on the truck. There was absolutely no communication about anything throughout the day. No mention of them not being able to find the cushion when we called at almost 1pm. No offer for us to choose something else. No anything. If we hadnt have been proactive about calling, I doubt we would have heard anything at all from them. By this point, we had both wasted our entire day for our couch to be delivered and it wasnt until our frustration was made evident that they wanted to do something to assist us. We opted to just cancel our lease and go elsewhere. Within 15 minutes of ending that phone call, we received an email confirming our cancellation which I find absolutely hilarious because they were super quick to cancel and likely would have been super quick to come pick up our couch had we ever received it and been late on a payment, but god forbid they be quick or proactive in communicating that they couldnt find a part of our couch that we were assured they had. All they had to do was communicate with us about the situation and it would have been fine. Or idk maybe not assure us that they had the cushion somewhere in the back to secure a sale. Absolutely will not return to the 29th and Walker location and honestly are hesitant to deal with any other location and would rather continue to do without a couch until we can purchase one in full than risk being given the run around again.