Dean McGee Eye Institute - Lawton

I have not even had an appointment here yet. HOWEVER I called in October and made an appointment, soonest available was February 23rd. They took my info said I needed my referral sent to them. Said no problem, id contact my eye dr and have it sent despite my insurance not requiring referrals for specialists... the office apparently requires it. No big deal. I call to see if there were any earlier available and get told I'm not even in the system! What did yall do with my information and appointment?! Now I won't be able to get in til April IF I decided to even go here.... but After this and reading the reviews, I'll go somewhere else.
Nov 22nd, 2023

I have called 2 times this morning and the person that keeps answering doesnt even give me a chance to say a single word. She picks up and all I can make out because of how fast she is talking is she says placing you on hold and then Im placed on hold. She sounds very rude made me feel like I am an inconvenience. I should atleast have a chance to say okay before placing me on hold. After finally calling back and speaking with someone I realized I had the wrong eye institute. If this is how she talks and answers the phone to your regular patients she should probably learn phone etiquette before answering your phones just saying the business name slow enough to understand would have illuminated my calling back and even giving the caller an opportunity to respond before placing them on hold would be proper. I understand your office is a doctor office but if I was in the waiting room and heard someone answer the phone like that I would question the care that is provided.
Jun 24th, 2023

May 20th, 2023

Mar 29th, 2023

Dean McGee in Lawton is far beyond absolutely amazing!!! I had an eye emergency and desperately needed to see an eye doctor. I called not even being a patient of theirs. They had me come in right then. I arrived shortly before closing and they took care of my every need not even rushing to do so. Huge shout out to Diane, Brad, Doctor Warn, and the receptionist whose name I didn't catch. THIS is how business should be done. I am now a lifelong customer!
Feb 15th, 2023