Hampton Inn & Suites Lawton

The hotel is obviously dated but I wasn't going to hold that against it. That is until I found a BEDBUG crawling on me. Coffee things are kept in the bathroom and no fridge or microwave. Don't waste your money.
Apr 6th, 2024

Great location, good service, and good rooms! Had a quiet and restful night here!
Apr 1st, 2024

Great Quiet Clean Calm Recommend staying here again Close to everything
Mar 29th, 2024

Mar 22nd, 2024

This place was absolutely disgusting and a disgrace to the Hilton name. It was filthy and the service desk employee (Tabby) was the absolute rudest, unprofessional and uncaring employee of Hilton we have ever encountered. The sheets had yellow stains, the mattress had yellow stains and Blood stains. No cold water!! The ADA room we requested because I am disabled was unsafe especially in the bathroom where water sprayed EVERYWHERE while I showered. We had to lay several towels down to make it safe so I would not slip and fall. The room reeked of cigarette smoke even though we requested non-smoking room. When my husband notified the front desk she informed him there was nothing she could do. There was no maintenance on site and no manager on site. She did offer to request the maintenance person to come to the hotel but it was already 8:30 at night and we had been traveling since 4 am. We finally decided to take matters into our own hands and call the 800 number for Hilton. They transferred us to another property near by for free. Many praises to the Hilton customer service representative Tony who handled everything for us. The Hilton Garden Inn down the street was gorgeous, clean and welcoming. Stay there. Funny thing when we checked in a maintenance guy was at the front desk talking to the front desk employee. They had a guy onsite at 9:45 at night. They said they would take care of us and to enjoy our night. They apologized for the other hotel which we NEVER got from them. As we were leaving our hotel the next morning a housekeeper told us to have a wonderful day and God Blessed us. Such a huge difference in the hotels. The Hampton Inn actually told us when we were leaving that if my husband had gone to the desk to complain one more time she was going to have him removed from the property. We told her we were going to request corporate to pull the video footage to prove how rude and unprofessional she was not my husband. So if you stay here dont complain about how disgusting it is because you can potentially be removed seem the property. Again Kudos to Hilton customer service for getting us out of that place. I wish this review allows pictures I would post then all.
Mar 22nd, 2024