Squared Away Lawns, Landscape and Irrigation

We do apologize this has happened. Please give us a call so we can figure out which of our crews did this so we can make proper corrections to keep this from happening again. 405-641-6249

We would like to sincerely apologize for the issues you have encountered with our company's mowing and landscape services. After investigating the matter, we have identified a significant factor contributing to the breakdown in communication and the failure to perform the work as agreed upon.It has come to our attention that information regarding your property was given to a previous employee who did not properly translate it to anyone in our office or update it in our office software. This miscommunication and oversight on our part resulted in a lack of awareness about the work that needed to be done at your property.We deeply regret this error and understand the frustration it must have caused you. Please know that we have taken immediate steps to rectify this situation and prevent such incidents from happening in the future. We have implemented improved procedures to ensure that all relevant information is accurately communicated and recorded within our systems.We have issued a refund on the most recent mow.While we understand that you have already decided to switch to a different vendor, we want to assure you that we have learned from this experience and are committed to regaining your trust. We take full responsibility for the miscommunication and the consequent inconvenience it has caused you.Once again, please accept our sincere apologies for the communication breakdown and the resulting issues. We appreciate your feedback, as it highlights areas where we need to improve. We hope that, in the future, you will reconsider giving us another opportunity to serve you. We are committed to providing reliable and high-quality services and ensuring your complete satisfaction.Thank you for bringing this matter to our attention. Should you have any further concerns or questions, please do not hesitate to contact us.