BMO

Had accounts at this location for many years, but moved my actual "banking" to a different institution. It's OK if you can do everything online. Needed to address remaining accounts and bank deposit box so I've made 4 physical visits inside Santa Fe in the last 6 months. My experience: 1 teller eager to assist, but unfortunately could not; 1 teller seemed inconvenienced to assist; female in front office assigned to assist lacked the skills to do so, and was very condescending; knowledgeable manager appeared to be fixing employees mistakes. There is rarely a car in parking lot. Seems like employees would have a lot of free time for better training.
Mar 29th, 2024

Erica is very unprofessional please do your research before putting you money at this bank they're extremely rude bad for business
Mar 16th, 2024

I went to this branch to cash a check written from an account with Bank of the West. Ericka, the manager Im assuming told the teller that was assisting me, no. She would not be cashing the check. The teller called another branch and asked if they would cash it and Matt, inquired as to why Ericka was not willing to cash the check. When the teller went to the back room and asked, Ericka could be hear saying its none of his business that account isnt held here I dont have to do it Matts branch was low on funds so a third branch was called. They also asked why Ericka was not cashing the check. And Ericka again replied that because the account was not opened at her branch it wasnt her problem and she would not cash the check. I needed up taking the check to the Expressway location (which was not the branch where the account was opened) and they assisted me without issue in cashing the check. Ericka seems either incompetent or willfully negligent in her dutys and that branch would be better off looking for a replacement.
Aug 8th, 2023

Apr 28th, 2023

Oct 20th, 2022