Arvest Bank

I went inside to break a $20 bill for a garage sale we were having. After waiting in line, I was told they charge a 10% fee to change a $20 bill to $1 bills. I can only imagine what other fee's they have...
Apr 1st, 2024

I had the same experience where a deposit was held for 10 days. I was unaware this bank held deposits for so long. I went in the bank to deposit a large check from a closing and feel they should have at least warned me. Just called to ask how much longer the hold was and representative didn't even care I was upset. Will be closing all 4 of my accounts with this bank. EXTREMELY poor customer service. Also was told the hold would expire today, which it is not.
Dec 28th, 2023

Love this Arvest! Chaylea is the absolute best and Im so thankful for all the time and work she put in to solve a situation that was new to her. Very professional, polite, and all around great!
Nov 29th, 2023

I have been with Arvest for 20 YEARS and the past 9 months have been nothing but a nightmare, headache and waste of my time. They randomly shut off one of my cards on one account then when I had to have one mailed out they deducted $ for it with out informing me or asking. I would have authorized it but it made me uncomfortable with everything else going on. On my other account they kept putting fraud protection on and tried to tell me that 7/11 and Starbucks were fraudulent. I had to make 4 different trips and 3 calls to get this fixed. One of my visits included a woman making rude comments about my spending habits. And the straw that broke the camels back was this morning when I went to the ATM and it kept my card. I was told I had to go to a bank to get a new card. This is a huge pain as all my auto drafts come off that account. Within the past 9 months Arvest has created so many issues and wasted so much of my time. Headed over to Regent today!
Jan 25th, 2024

This is by far the WORST bank Ive ever been with.. there has been issue after issue after opening my account. My funds were being held for an entire week and they dont give any temporary cards. So it also took an entire week for my card to arrive. But guess what? My funds are still being held.. even if you transfer from another account, they hold your funds when it should be an instant transfer with instant access (for reference I was transferring money from my cash app to this acct since I still dont have access to my opening deposit.. ) Oh, and the only option when you do get your card is to CALL to activate it.. you cant do it online or anything and of course my phone is off because they held my funds and I wasnt able to pay ityou see where Im going with this?.. just one problem after another with this bank. its been only a week and as soon as I get access to my funds, I will be closing this acct. this is an awful bank.
Nov 16th, 2023