Elegant Events and Weddings, LLC

Thank you so much! We were honored to be a part of your special day and wish you many happy years together!

Thank you for the feedback. Sorry you had a bad experience. We did check with the venue manager at the time and she is certain she never had this conversation, so I really don't know what to say! Regardless, I can assure you it won't happen again.

Thank you!

Thanks for the feedback. There's a lot to unpack here, so will do my best to address each item-1. Time-Again, the contract says, "The bride and groom should plan to leave thirty (30) minutes before the end of the reserved time so that family can collect gifts, clothing and other personal belongings within the allotted time frame."Per the instruction packet given to the bride, "The bride and groom should be ready to leave the reception 20 to 30 minutes before the contracted end time of the event. This allows time for guests to make their way outside for "bubble blowing", and time for pick-up persons to come back in and remove all personal belongings from the building within the allotted time frame." You're also reminded at the rehearsal.You were not shorted any time. The announcement was made by the DJ 30 minutes prior to the end time to line up the guests at the door for the bubbles send off, as per the 3 times (at least) it was instructed to you above. Had you asked to add time, we would have accommodated.2. Staff-You were never promised the owners would be personally present for your wedding and are incorrect that they were not there. They working hard for the entire event, as were the rest of the staff. You were even provided additional staff- a bartender due to prior owners not charging for that, but current insurance requiring a licensed bartender- the difference in cost of DJ old v new -and an extra kitchen staff- at no cost to you. 3. Food-There was no dinner time, but it was out on the buffet after the ceremony, so I don't really understand why you thought it was late. We do not have an oven to bake at the venue; the buns came from the grocery store and were on the shelf at the store less than 24 hours before your wedding. It's extremely surprising and disappointing to hear they were stale. Timely notification would have allowed us to work out the issue with the store. Unfortunately, your complaints were not made until well after the wedding, when you voiced all of these previously unvoiced complaints after not getting back your $200 deposit despite informing us via text of the consequences with threats to defame, stating, "We know about everyone around. I'll let folks know."4. Deposit-We have an extremely low $200 security deposit, which is returned to the vast majority. Quite a lot of staff time was spent communicating with you on this. The purpose of the security deposit is to cover unpaid charges, such as missing items or time run over the rental time, damages and excessive cleaning. In your case, excessive cleaning was needed. The cost of the professional cleaner exceeded the $200 deposit. It was necessary even after our staff cleaned for two days due to the unusual nature of the items brought in for your wedding. There were two motorized cars driven in from the asphalt in the parking lot through the lobby and then down the aisle by your young attendants. We suspect the dirt tracked in from the parking lot was responsible for getting the bottom of the dress dirty, as the kids process just before the bride. The feather boas for the bridesmaids left feathers all in the carpets and got stuck in the drains in the floor and to the table legs in the reception area. We do not require guests to vacuum and worry trying to vacuum up feathers might have broken the vacuum. They had to be picked up by hand because they stuck to everything.Per the instruction packet, "No rice, confetti, birdseed or glitter, please." The reason we ask you not to bring these items is because they make a mess that's hard to clean up.Based on this experience, we have specifically added feather boas and motorized cars to this list of items not to bring. Thank you for educating us.Emily, in the end, you were married, your contract was honored, you were even comped over $1000 worth of additional services, and a lot of people worked hard on your wedding #4. We really wish you a beautiful marriage!