Broken Arrow Water Utility Office

Bryan Jones _{on Google}

Mar 30th, 2024

They shut off my water at 6:am, I go into office at 8:am when they open and pay in full, they said it would be on that day, it was not. When governmental agencies have a monopoly on something, they have a dictator like ego with no accountability. They may as well say, well turn it back on when we feel like it.

Monica Shrum _{on Google}

Mar 14th, 2024

Worst water department I have ever experienced. They messed up my bill, gave me an incorrect credit balance so my bill said I didnt owe anything and have overpaid so I didnt pay anything because the bill said I did not owe and so did their online system!!! Now get a 230$ bill because they say my last two bills were incorrect and charging me a late fee because I didnt pay on time. How on earth is this my fault that their system did not correctly process my bill?! They are so rude and disrespectful its insane. This dept has always been a scam and if I was not moving out of broken arrow soon I would invest in a water well so I could avoid this terrible scam of a water dept.

lindsey _{on Google}

Mar 5th, 2024

Horrible customer service. If you get turned off and its the weekend youre screwed. Also a 75 dollar late fee!?!! How heartless can we be, some people are just barely making it by and water is a necessity, to make people wait till Monday is INSANE,

Michael Atherton (MikeyBike) _{on Google}

Feb 15th, 2024

After the whole auto payment not going through for months because of their system, I paid that and thought everything was going to be back to normal. They had shut off the water to my house, made me pay some kind of mobsters ransom to have it turned back on and then they cant even come to the correct house! my water was off for over two days! I just got the bill for February and it says i owe almost $300. That includes a water deposit of $100 ( I am not a new customer, so that shouldn't be there) plus a delinquent fee of $75 (which was paid when i had them turn it back on months ago) I believe that they are a scam and need to be investigated thoroughly. Wouldn't recommend this place at all.

Ronald _{on Google}

Feb 14th, 2024

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