Jim Norton Ford Service

These folks always treat me right.
Apr 5th, 2024

Friendly staff. Good service.
Mar 13th, 2024

Feb 6th, 2024

Everyone was very helpful and friendly...Benjamin Albertson give that guy a raise.
Jan 7th, 2024

Had to call (11:06 am) to check on truck and was told there was a whole crew working on it. Then I was called and told my truck was ready (was dropped off yesterday for oil change and fuel filter change)... arrived at 12:25pm, and as you can see in the photo (white F-250 on lift).. it CLEARLY IS NOT. When arrived, was told bolt for fuel filter was rounded off, soooo... how did they get it off and changed, then get my tires back on in 10 minutes?!? Then, we were told the price at check-in and told something completely different (add $100+) on the phone call. The guy in the picture behind the counter (as well as the guy to the side) was laughing about it and could honestly care less about the customer or the vehicle! UPDATE: next day, I spoke with sales manager, and the GM not available, updated him on situation along with photos and was ASSURED that I would receive a phone call back from either him or the GM. This has been over a month now with NO PHONE CALL from either! Poor excuse for a business!
Sep 28th, 2023