SureStay Plus By Best Western Ada

Frank _{on Google}

Apr 6th, 2024

very nice

LD PHOENIX _{on Google}

Mar 16th, 2024

Let me save you the time, money, and headache! We drove 3hrs to come to a wedding. We are a family of 6, who after traveling and working all day were exhausted. We paid $200 for two rooms, not the most expensive but definitely not the cheapest so I hoped at minimum the rooms would be basically cleaned and cigarettes free. I immediately found an old gallon of milk in the fridge that had film growing but was trying to be understanding and just move on with the evening. Once we finally get everybody settled in I decided I wanted to treat myself to a bathroom break and thought a shower would be nice as well. To my dismay, I look down to find hair covering the floor, unclean tubs, and toilets instead. The receptionist came and took pictures and asked if I was wanting a refund. Being almost 11 at night I said yes I'm absolutely expecting a partial refund as this is unacceptable and it's too late to wake my 3yr old back up only for him to be screaming and wake up the other tenants, as well. I had not even been at the property for 2 hours at this point and was told "since I've already been here so long, a refund, even partial, isn't possible." The receptionist offered to come clean the rooms which again I'm too tired to wait around for as it should have already been done and a decent clean should take at minimum an hour and offered to put us in different rooms at the risk of again having a cranky toddler who will not willingly return to sleep and have to pack up 2 rooms and 6 people's belongings. I told them this treatment is ridiculous and that I shouldn't have to move my family around in the middle of the night hoping the next room isn't dirty either. Will NEVER STAY AT A BEST WESTERN OR ANY OF ITS AFFILIATES SUCH AS SURESTAY AGAIN. I was truly hopeful this would be a decent place and was planning to leave a great review but was tasked with this instead to warn others. I can only imagine what other corners are being cut. They must also own the La Quinta next door because when they called me, that's what the caller ID said.
Rooms: Disgusting

Sonya Turner _{on Google}

Feb 21st, 2024

Got me in. Let me bring my pet, and was very nice, and clean very satisfied with the staffs help

Diane Tallent _{on Google}

Feb 14th, 2024

The breakfast was not good. The bed was comfortable.