Spa & Pool Warehouse Llc

Jan 12th, 2022

I don't even want to select one star. If i could write a negative review, i would. Terrible experience! We have a strong spa, under warranty and this is who they recommend?!! Stay away!!! This guy shows up at our home after 9:30 pm to BEGIN the work on the spa. We allowed it the first time, but not the second. Called at 9:30 to tell us he was on the way - i missed the call, and called back 5 minutes later and he didn't answer. he then went onto the next client, fair enough. But then called and YELLED AT MY HUSBAND because we didn't allow him to come to do a repair after 9:00 p m and that's not even the best part. He actually tried to tell us he needed to come on a Saturday (fine, that would have been great actually) but he WANTED US TO PAY A PREMIUM FOR HIM TO DO SO. This is even after Strong Spas, the company hiring him, was paying him for his time on Saturday (we confirmed with them that they were). He told us they WERE NOT and then tried to get us to pay him ALSO to come out on a Saturday. So, he LIED about if/how he was getting paid. And, this guy (Brandon) felt it necessary to "educate" my husband on terminology for hot tubs/ vs. spa. I don't care what he thinks it's called. Look it up.... IT'S ALSO CALLED A HOT TUB!! Brandon is one of the most condescending and arrogant people on the planet and if he thinks yelling at customers because they won't pay you a premium to come on a Saturday (when you were already being paid by Strong Spas) is appropriate, he's going to be out of business FAST. Oh, we asked him why he was yelling at us and he said we weren't his customer, Strong Spa was. Whatever. LMAO. Look up his BBB rating - and see for yourself how many businesses he's operated under. IT'S MORE THAN 10!!
Nov 26th, 2021

2 appointments no show, tried to schedule a third. Each time it is 3 weeks out. Fool me twice.... going with another company.
Mar 26th, 2020

Double his verbal quote. Did a cash advance on my credit card. Which the credit company flagged instantly as fraud. Stay away from them
Feb 15th, 2020

Heads up, it is extremely likely just about every one of the 5 star reviews of Brandon are fake. Just check the other review sites and BBB and you'll see. This guy is flat out terrible. DO NOT use him. Called Buckeye Spa to diagnose and fix a problem with our spa/hot tub. The problem: The low speed setting for the jets worked just fine on filtration mode and upon pressing the jets button once. The high speed setting however, was not working when pressing the jets button a second time. It would make a noise like it was trying to engage, then nothing. Brandon came out to look at it and quickly came to the determination that the motor needed replaced to fix the problem, despite me informing him that the current motor was approximately 2 years old. Unrelated to the high/low speed jets problem, he said our ozone component needed replaced. All in all, his estimate to replace the ozone and motor and including labor/trip charge came to $1400 plus tax. While it was more than I was hoping to spend, I told him to go ahead and do it while he was here if that will fix our problem. He had the new motor with him, conveniently. Despite the new motor being installed however, the spa has the exact same problem as before. Upon calling Brandon to inform him of this, he claimed we had the very rare instance where the problem wasn’t the motor but the circuit board. I asked if there was any refund process, or what the next steps would be since he replaced our reasonably presumed working motor only to have the same exact problem persist. He said he had already disposed of our old motor and that it didn’t matter anyway, because we had the new one installed already and there would be no refund of any kind. In the time since, I have learned more about the process and spoken with 2 additional hot tub techs for second opinions (one from Cal Spas themselves, the brand of the spa/hot tub). According to both of these sources, based on the description of my problem they would not have immediately skipped to the replacement of a motor, even without the knowledge of the motor being only approximately 2 years old. Their recommendation was to ensure the proper power was getting from the circuit board to the high speed connection on the motor. They both thought it was a very odd step to replace a major component like the pump without first testing to see if there was an issue with the circuit board, considering the test is not time consuming or complicated. TLDR: Buckeye Spa came out to fix an issue, he replaced a working motor with a new motor, I gave him $1500, and our spa has the same exact issue it had before.
Aug 3rd, 2020