Guardian Basement Waterproofing Plus Inc

Jan 11th, 2019

Word to the wise... Do not use this company for any kind of service. I set an appointment for a quote for the following day and they never showed up. I had myself, the home owner and two different real estate agents waiting at the property for Steve. I called and left an voicemail 4 hours prior to the meeting to confirm the appointment, no response. I called at the time of the appointment for the company and the cell of Steve, left voicemail for both, no response. We waiting around for an hour at the property. Steve called me back 2.5 hours after the appointment to apologize and he gave an extremely lame excuse about his logging system not working properly. Steve lost my business for the fact that he doesnt value other peoples time, he forgot about an appointment for the next day and they are impossible to get ahold of when needed. Too many red flags. I dodged a bullet. Read other peoples reviews. Not good. Avoid.
Jun 23rd, 2021

By far one of the worst companies I have ever had the misfortune of dealing with. For the amount of money they charge I expected to have professional service and workmanship. We have not witnessed anything that I could call professional about this company. Our system was quoted to take 5 days to complete but we were told they would probably be done in 4. In reality it took 16 days spread across 2 months to have the work completed. The crew drilled unnecessary holes in our siding due to not measuring where things would go before drilling and simply stuffed the hole full of shopping bags and called it complete. Damaged walls by not drilling properly. Required that a door frame be removed and told us that it would be redone with waterproofing panels, which still have not been installed. We have multiple things that we were told would be done that never actually got completed. Our basement has been destroyed for months and the company is still demanding full payment regardless of the work not actually being done. Hopefully this review will stop someone from making the same mistake we made. I do not understand how they are still in business.
Oct 6th, 2019