Hot Head Burritos

3-4 years ago (around 2021), this place was amazing! Food was always good, and service was good, as well. However, this location was unfortunately sold. I went here a few months back, and service was awful. It took forever, and they were rude. There is a lady, assuming she is a manager, who has tons of animals. She acts incredibly unprofessional in front of customers, and she encourages her staff to do the same. She was bashing other Hot Head locations, different restaurant chains, and lying (saying they cater for YSU all of the time, which is not true at all). As for pricing, they now have up charges for everything even sauce!!! Im not talking queso, Im meaning salsa, sour cream, and their regular sauces such as sweet habanero. The food recipes have changed, too. There is now lime in the rice, which was quite overpowering. While this experience was not good whatsoever, I decided to give it another try this past week. Same situation! The same female manager was there, so service was not good. The two other employees did not seem to know what they were doing. The person I went with asked for brown rice, and they gave her white rice (yes, they did have brown rice). After trying this place out twice and seeing how much it has gone down hill after being sold, I certainly will not go back, and I recommend everyone look for a different franchise to support.
Mar 27th, 2024

Mar 19th, 2024

Feb 28th, 2024

The service was fast. We were in and out quick, but the food wasnt as hot as it shouldve been and the vegetables werent as fresh as Id like. The atmosphere was average for a college campus setting, but you will be greeted by flies. Parking: Only on one side of the building
Feb 24th, 2024

Food was good but I got charged for double meat when I didnt ask for nor was given it. Asked the server after and she re-affirmed that I did get double meat. If that was double meat then I am not interested in finding out what a regular portion is. The burrito did taste pretty good overall though.
Jan 29th, 2024