DentalWorks Willoughby

I loved this office until recently. My appointments keep getting canceled and Ive been trying to call them for weeks and I get no answer. I get kicked over to the call center and they reschedule the appointment for me and then two days before my appointment I get an email saying your appointment has been canceled. Last time the call center said they werent scheduling any new appointments until May and that I had to call the office directly to make my appointment. How can we do that if they never answer? I called the office directly, got no answer, but the call center finally had an answer for me today. They told me that they found out by emailing the office, they couldnt even call and get an answer, that they have no hygienist and no dentist at all. She didnt know when they would get one so Im going to call the Mayfield office and start going there. I dont know why they couldnt send out a simple email to their customers saying why they keep canceling our appointments. I also wasted my money on the Dental Works Advantage plan this year because its only good for a year and I didnt get everything Im supposed to get under the plan before it expired because I never got my appointments in within the year its good for because theyre always canceling.
Mar 28th, 2024

The reason im giving two stars is not because of the actual dentists. I actually liked Dr. Gancz and Dr. Grande and had good experiences with them both. However dealing with the office was a whole different story.. i had called almost everyday for an entire month and could not ever get through or i would get the appointment center who would tell me i have to call back to schedule which is pointless if i get a voicemail or just ringing every single time! I actually even drove up there one day when it said they were open and no one was there! Finally after all that time a woman named Bridget I believe it was called me to come in for an appointment. Also, I paid $200 for a mouth guard on July 7th of 2023 and the mouth guard was never made. I was told by one of the staff named Ivanka that she would make sure to get me the refund once its approved by their regional manager.. this was back in January!! i have emailed a few times since then with NO response from her at all. So basically i gave them $200 that i worked hard for for absolutely nothing and I also gave Ivanka my card info which makes me very uncomfortable considering it looks like i am being ignored. My experience has been nothing short of awful and unprofessional.
Mar 20th, 2024

I had shown up two times to get my teeth cleaned, and I was told they had no hygienist available. Both times they never called to let me know. They never answer their phones, and I had to physically go in a few times to make appointments over the last year. The office is totally out of sink. Though I do have to say they have an excellent dentist. Dr Grande has been my dentist for a number of years. Unfortunately I hear they are moving him to Dentalworks in Stongsville. I definitely will miss having him as my dentist, and wish him the best!
Feb 24th, 2024

Great staff when you actually get an appointment. Their office NEVER answers their phone, called over 12 times. Their answering service that the call gets routed to tries their best but rarely has the power to schedule anything. Its easier to dance the jitterbug with betty white then get into this office. THey also canceled 3 of my appointments in a row the day prior. Left dentalworks for good
Feb 3rd, 2024

I showed up to my booked appt at 8AM after receiving numerous text and email confirmations. They don't open till 9AM. Don't be me. Don't go here.
Jan 17th, 2024