Budget Car Rental

Please read the negative reviews carefully and believe every word. I made my reservation a month in advance and received a reminder of my rental confirmation the day before my pickup date. When I went to pick up the car, they told me it was unavailable. I was told to call Budget or drive to the airport to ask if there was a similar car available. The person at the counter refused to help me. I found a similar car at another rental agency and the person at the counter would not cancel the reservation for me. Again I was told to call to cancel. Budget and this branch in particular are an embarassment and DO NOT deserve your business. Possibly the worst customer service I have ever experienced.
Dec 26th, 2022

DONT DO IT! Prepaid for the car, did the check in, went to the Budget location we were told to go to, at the time the computer told us which was a bit after noon. The representative at the door told us they were closed at noon and the computer should've never allowed the reservation to go thru. He then wanted us to drive 20 miles to the airport to see if they had a car available, because they wont answer phone calls out there on Sundays. Um Its A No! Took me 30 minutes to get thru to customer service for a refund. Thx but no thx
Sep 12th, 2022

DO NOT USE THIS LOCATION. CANNOT get in touch with ANYONE at ANY business hour to modify, confirm, cancel, etcetera. Horrible service.
Sep 5th, 2022

The worst place have customers service Wesley Davis was so rude and unprofessional with bad attitude the card reader wasnt work want me to cancel my reservation
Sep 2nd, 2022

I prepaid the car a month ahead for this location just to get there and be told the 7 seater wasnt available even though we prepaid for it. Then, the employee there tells us we have to call customer service to figure out the alternative. Of course we had to be firm with him and remind him its his job to figure it out since he admitted he knew this car wasnt available 3 days prior. After we demanded that he fix this, he made a phone call and got us an alternative 1.5 hours later which delayed our plan. In the meantime, were calling the customer service also just to be told that they cant assist us further because theyre not at the location where the alternative car was being transported because they work outside of US. Imagine we called ourselves explaining to the customer service line that the employee on site told us theres no car available for what we prepaid for. It was just nothing but circles!! We didnt feel he was competent and was honest that the car was on its way. If so, he wouldve worked much harder to get our prepaid vehicle 3 days prior!! Not only that, we started driving the car on the highway nearly home, there was a rattling under the car and they zip tied the pipes onto the car so it wouldnt fall off!! Remind you he delayed our plans and we were moving out of state with crunching time and deadlines to meet!! As soon we dropped it off at our drop off site we explained to them what happened and their exact words that its NOT normal to have zip ties under the car and shook her head!! Never again!! Please save a headache and stress. Its not worth coming to this location!!
Jul 18th, 2022